Citizens reviews

This company struggles with poor leadership and outdated practices. Management often operates within cliques, which creates a culture of favoritism instead of fairness. Wages are low compared to industry standards, and employees are forced back into the office with little to no flexibility—despite the clear benefits of hybrid or remote work models. Leadership lacks diversity and fresh perspectives, which contributes to poor planning and outdated technology that slows everyone down. The company frequently highlights employee tenure as a point of pride, but in reality, it reflects a culture where people stay well past their prime, resistant to change and unwilling to adapt to modern ways of working. Overall, the lack of innovation, flexibility, and genuine leadership development makes this a frustrating place to work.

Compensation could be improved; not the worst in the industry but not the best given the size of the bank. Newer employees to the bank often get better pay packages compared to loyal employees who grew with the company and hold similar roles.