Citizens reviews

3.8

74% would recommend to a friend

(4,790 total reviews)
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Bruce Van Saun

85% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
4.0
Sep 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Great Colleagues and starting pay

Cons

Some managers are less involved than others

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Citizens Response
9mo
Thank you for taking the time to share your experience with us. We’re glad to hear that you’re enjoying your time working here, as well as your great colleagues. Thanks for all you do!
5.0
Sep 12, 2025
Recommend
CEO approval
Business Outlook

Pros

There are many opportunities and resources to invest in professional training and upwards mobility

Cons

Pay is less than other places

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Citizens Response
9mo
Thanks for the great review! We’re glad you’re finding strong opportunities for growth and development - that’s something we’re proud to support. Thanks for all you do!
2.0
Sep 11, 2025
Recommend
CEO approval
Business Outlook

Pros

There are a lot of really good people here and if you find the right team and right manager, you can do really well. There are some nice benefits if you know how to look for them, but you have to really dig because they don't publicize them at all. It's a big enough company you can change positions but you have to have a manager who will help you or make your own path.

Cons

Note all the buts. The pay is extremely low (which they know). The stress is really high (which they know). They are hopping on the RTO trend, but pitching it as "Oh, at least we're not as bad as JP Morgan or Bank of America, right? And don't worry, it's flexible! Just work with your manager!" So, basically everything comes down to whether your manager likes you and is willing to work with you (and whether their chain of command will let them). It's nice of them to come out and say so openly and frankly that it all comes down to whether your manager will let you, but we all know how that works. For the money offered and for the in-office requirement (which they will totally be flexible about, don't worry, guys!!!), just go to Fidelity or JPM or BOA. You may as well get paid for it and a lot of nice people work there, too. But at least they admit it's all down to politics. The irony is the execs making the decision to make everyone come back will still be flying in every few months from their houses in Florida and New York because they, of course, don't need to be in the office 4 days a week like we do.

Viewing 163 - 165 of 4,790 Reviews

Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.