Citizens reviews

3.8

72% would recommend to a friend

(1,285 total reviews)
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Bruce Van Saun

84% approve of CEO

64% positive business outlook

Reviews by job title

1K reviews

Reviews about "Compensation"

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1.0
Apr 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Citizens is very inclusive and diverse. This is probably the only positive I experienced during my time there.

Cons

Awful pay. Could not survive on my salary and had to work 3 additional jobs. Raise at annual review time was less than $1.00. Poor management in certain areas of the bank. Micromanaged, poor training resources, not properly paid for the level and amount of work expected. No additional compensation for cross trained vs non-cross trained employees. Special/un-equal treatment shown to co-workers who were friends with managers. Salary budgets within departments are extremely low and unfair. Extremely political company. Need to "play the game" to have any opportunities.

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Citizens Response
2y
Thank you for taking the time to share your feedback. We're sorry to hear you did not enjoy your time with us. If you'd like to share more so that we can look into your concerns, please contact the HR Service Center (hrservicecenter@citizensbank.com).
2.0
Apr 23, 2024

Things not always as they are portrayed by leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are average within the industry.

Cons

Sr. Leadership states they want to retain top talent but when they make poor business decisions they layoff older employees with high salaries even if they are a high performer. They believe they can replace with younger less experienced talent and save on salary/overall compensation.

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Citizens Response
2y
Thanks for sharing your thoughts. We take all feedback under consideration and appreciate you sharing your thoughts.
4.0
Apr 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Ever growing benefits to meet or exceed standards. Work location options can be flexible for many roles. Good at hiring smart people.

Cons

Onboard training can be difficult - heavily reliant on colleagues to help with many platforms. Everything has a request form and tracking. Resizing seems to be every 1-2 years (or less).

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Citizens Response
2y
Thank you for sharing your thoughts. We appreciate all your hard work and are glad you feel supported by the benefits offered to you here!
Viewing 178 - 180 of 1,285 Reviews

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