Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,083 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at Citizens to a friend and 64% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Associate .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

72% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (186) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 434 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 297 reviews)); "Work life balance is good" ((in 175 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 129 reviews)); "good training was present wihtin the company" ((in 106 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 193 reviews)); "Poor upper management and disorganized retail structure." ((in 123 reviews)); "You must get a good manager and department to succeed." ((in 122 reviews)); "Poor leadership and you have to be in the right “click”" ((in 58 reviews)); "No bonus below Vice President" ((in 56 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

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Citizens

Citizens reviews

3.8

72% would recommend to a friend

(1,285 total reviews)

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Compensation"

Return to all reviews

4.0

Apr 23, 2024

bonus

Heloc underwriter

Recommend

CEO approval

Business Outlook

Pros

they have an incentive program

Cons

Achieving the incentive goal was nearly impossible.

Citizens Response

Thanks for sharing your thoughts. We take all feedback under consideration and appreciate your insights.

3.0

Apr 20, 2024

hard to move up

Universal banker

Recommend

CEO approval

Business Outlook

Pros

good work environment for the most part

Cons

they give very small raises basically next to nothing.

Citizens Response

Thanks for sharing your thoughts. We take all feedback under consideration and appreciate your insights.

4.0

Apr 11, 2024

Bank needs direction

Vp business development

Recommend

CEO approval

Business Outlook

Pros

Good pay & benefits Employees are treated respectfully and provided the tools that they need to be successful

Cons

Executive leadership is not transparent. Seems that competing interests / goals expose hard-working employees to layoffs or reassignments.

Citizens Response

Thanks for sharing your thoughts. We take all feedback under consideration and appreciate your insights.

Viewing 181 - 183 of 1,285 Reviews

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Jobs at Citizens

Fraud Risk Analytics Manager

Data & Analytics Enablement Analyst- Center of Excellence Lead

Senior Business Analyst – Commercial Banking / Treasury Products