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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,790 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      5.0
      Jul 9, 2025

      Opportunity abounds if you want it!

      Avp, sales and service senior partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      As a long time colleague at Citizens Bank- I have run the gamete of positions, having started as a teller right out of college. I worked in branch for 7 years, been an underwriter, trainer in Home Lending, a Risk partner and now in the colleague/communications area of consumer banking. The key to success at Citizens, as with any company, is to take advantage of opportunities when they are presented. Assimilate with the team and make sure to stay fresh. Citizens is at a crossroads thanks to its laser focus on innovation and customer centric values. This will help differentiate the bank from other super-regional peers! Its a great time to be a part of the organization especially in Home Equity Lending! The bank's continued commitment to the current enterprise-wide diversity policies is a plus for those looking for acceptance in today's ever changing political environment.

      Cons

      While innovation has improved and is a continued focus, Citizens is still working on its technology and strives to make progress in this area. We are not quite there yet but it's certainly within reach givens our current momentum.

      avatar
      Citizens Response
      11mo
      Thanks for sharing your thoughtful feedback. We're proud to see how you've grown across so many roles and continue to embrace new opportunities. Your passion for innovation, inclusion, and collaboration reflects the very heart of Citizens. We’re committed to listening, evolving, and building a future we can all be proud of - together.
      5.0
      Jul 9, 2025

      Why I Love Working at Citizens Bank - A 15-Year Reflection

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fifteen years ago, I joined Citizens Bank with the hope of building a meaningful career—and I’ve stayed because it became so much more than that. It’s been a place where I’ve grown professionally, been challenged intellectually, and felt genuinely supported every step of the way. What sets Citizens apart is its people. I’ve had the privilege of working with some of the most dedicated, collaborative, and inspiring colleagues. Whether it’s tackling complex reward strategies or navigating change, there’s always a sense of shared purpose and mutual respect. Citizens has also given me the space to evolve. Over the years, I’ve been encouraged to take on new challenges, lead initiatives, and contribute to shaping the employee experience. The leadership here doesn’t just talk about development—they invest in it. But perhaps what I value most is the culture. It’s one of integrity, inclusion, and heart. We celebrate wins, learn from setbacks, and always keep our customers and colleagues at the center of what we do. Fifteen years in, I’m still excited about what’s ahead. That’s the magic of Citizens—it’s not just where I work. It’s where I belong.

      Cons

      Like many large organizations, Citizens Bank experiences frequent change. Processes and technologies are not always optimized, which can impact efficiency. Additionally, just as a business unit reaches a point of stability, leadership transitions can introduce new challenges.

      avatar
      Citizens Response
      11mo
      Thank you for sharing your incredible 15 year journey with Citizens. We're honored to have been part of your growth and proud that our culture, people, and purpose have made such a lasting impact. Your story is a true reflection of what makes Citizens special, and we’re excited for all that’s still ahead.
      3.0
      Jul 9, 2025

      Good Intentions, but lacked execution

      Banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Solid pay and above above-average training program for new hires or those promoted to banker positions. Also had good benefits and bonuses on performance.

      Cons

      Was undergoing significant overhauls to both digital platforms and workforce during my time with the company. Had a new market president or other similar higher-up person seemingly every month. Incentive plan and how we were evaluated for quarterly bonuses changed multiple times in my one year with the company. The company was phasing out the old digital way of doing things and introducing new platforms for account opening/ customer interaction that ended up doing more harm than good many times, as they ironed out the issues that always arise with new technology updates. Extremely sales-focused with lofty sales goals and the expectation that you attempt to sell a product or service to each customer you interact with. "Cold" calling to existing customers is expected for about 4-5 hours a week. If you enjoy sales jobs, this is the job for you. Also have a few questionable practices like auto-renewing CDs for an extremely low APY that was usually less than 0.75% APY if customers do not renew them within the 10-day grace period. If the customer wanted to break the CD that auto-renewed for a super low amount they would be charged a $50 fee AND forfeit all interest accrued to that point on the CD. This led to quite a few unpleasant customer interactions as they understandably expressed their displeasure with that practice.

      avatar
      Citizens Response
      11mo
      Thank you for taking the time to share your feedback. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.
      Viewing 208 - 210 of 4,790 Reviews
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      Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.