Citizens reviews

3.8

73% would recommend to a friend

(4,790 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Sep 28, 2011
Recommend
CEO approval
Business Outlook

Pros

Working here has been great training for corporate life. I've worked both in a branch and in the "back office" giving me a well rounded education in politics. Tuition assistance is decent though a struggle to get. The home buyer assistance program is great if they're willing to give it to you. Some managers and departments really do try to take care of their employees if you're lucky enough to be in the right place at the right time. The organization as a whole seems to be trying to change towards a better environment though so far it seems like a marketing gimmick.

Cons

Pay and promotions are ridiculously unfair. I have frequently been passed over for better positions which were given to men with far worse sales and operations records. In four years, the highest raise I have received was 1.5% despite consistently superior performance reviews. The company pretends to care about its employees and customers but all its policies tell a very different story. Promotions tend to go to the person who has stuck with the job the longest putting completely incompetent managers in charge of the majority of departments.

1.0
Jan 23, 2010
Recommend
CEO approval
Business Outlook

Pros

Great colleagues, wonderful customers, competitive benefits package.

Cons

Micromanaging out of control, unrealistic/unattainable sales goals, operationally inept and inefficient, sytems need to be upgraded, low morale throughout entire organization, overdraft fees among the highest in the industry, out of touch senior management.

1.0
Feb 25, 2009

I would not recommend to my friends.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The co-workers are great people; it's Management I really question.

Cons

Too much work on everyone's plate, which prohibits colleagues from becoming experts in their areas and advancing in professional growth. Couple this with departmental reorgs every six months is a detriment to all. Employees appear frustrated after a couple of years. The unofficial mantra is the only constant at Citizens is change. And, be careful if you get placed on "special projects"...your number is up.

Viewing 214 - 216 of 4,790 Reviews

Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.