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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,790 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      Nov 5, 2020

      VP Risk

      Vice president risk management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Location, facility, life balance, good colleagues

      Cons

      Layoffs, management trust, vision, leadership

      avatar
      Citizens Response
      5y
      Thank you for sharing your thoughts. We're sorry to hear you're not completely enjoying your time with us. We encourage you to call Citizens’ HR Service Center at 1-866-472-8234 or call in anonymously via Right Call at 1-877-495-4727 so that we can look into your concerns.
      1.0
      Nov 4, 2020

      Poor environment

      Market manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good overall bank with potential

      Cons

      Poor management at senior levels in retail

      avatar
      Citizens Response
      5y
      Thank you for sharing your thoughts. We're sorry to hear you did not enjoy your time with us. We encourage you to call Citizens’ HR Service Center at 1-866-472-8234 or call in anonymously via Right Call at 1-877-495-4727 so that we can look into your concerns.
      2.0
      May 25, 2020

      Need To Work On Diversity & Inclusion

      Vice president operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      Contact Center Colleagues and the one women within the senior management ranks, along with numerous women middle managers, know how to lead and motivate effectively.

      Cons

      Toxic environment for people of color. Lack of diversity at the EVP and SVP ranks, majority are white men! No opportunity for managers of color to advance since there is ZERO diversity at the top in which senior managers are either unwilling to extend opportunities to people of color or are probably incapable of knowing how to mentor and develop leaders with diverse backgrounds.

      avatar
      Citizens Response
      6y
      Thank you for sharing your views. This perspective is very important to us. At Citizens, we believe in the power of diversity and inclusion and strive to create an environment of equality. Know that as a company we are committed to continuously evaluating our practices and identifying opportunities to help ensure all colleagues have equal opportunity to maximize their potential. Please consider contacting the HR Service Center at 1-866-472-8234 or call us anonymously via Right Call at 1-877-495-4727 to share more information about what you experienced so that we can look into and address as appropriate.
      Viewing 232 - 234 of 4,790 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.