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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,790 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      1.0
      Sep 14, 2021

      Terrible Company

      Banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some really good people work there, unfortunately none of them are in upper management.

      Cons

      First let me start off by saying I am all for diversity. When a company sends an email that says to look for woman & minorities to fill open positions that may not be bad thing until you start hiring branch managers with 0 banking or cash handling experience over people that have been at the bank for 3 years. If you go above your goals they will raise your goal to that level next quarter so instead of getting a better bonus you’re doing more work for less pay. They will also unethically raise your goals mid quarter just to really show how out of touch they are. Will micro manage things done in the system even when exceed your goals quarter after quarter. Ask for physical proof to take vacations. Never check in on branches when essentially everyone of them is understaffed, overworked & low morale. Computer systems so old that they aren’t even supported by windows anymore. No raise offered to moving to bigger busier branch meaning much more work and higher goals just to get the same bonus. Even after reporting 100s of millions of dollars in profit every QUARTER even during a pandemic.

      avatar
      Citizens Response
      4y
      Thank you for taking the time to share your feedback. This is certainly not the type of culture that we support. Please consider contacting the HR Service Center at 1-866-472-8234 or call us anonymously via Right Call at 1-877-495-4727 to share more information about what you experienced so that we can look into and address as appropriate.
      1.0
      Nov 24, 2020

      Micromanaging & Immense Pressure To Meet Sales Goals

      Banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to get hired, and learn the ropes.

      Cons

      Long hours on your feet, and you need to wear a shirt and tie. The shirt and tie make sense, but they do not pay you a reasonable wage to afford this kind of formal attire. Managers micromanage you, and put you in uncomfortable positions to make sales. The pressure to meet your outrageous sales goals are intense.

      avatar
      Citizens Response
      5y
      Thank you for taking the time to share your feedback. We're sorry to hear you did not enjoy your time with us. If you'd like to share more so that we can look into your concerns, please contact the HR Service Center at 1-866-472-8234 or our anonymous alert line Right Call at 1-877-495-4727.
      1.0
      Nov 5, 2020

      Awful

      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      benefits and pay are the only ones

      Cons

      The worst technology and upper management you will see anywhere. Systems straight from the 1980's which follows the overall feel of the bank. Awful remote desktop with issues every other day. 500mb mail box maximum. 3-4 major reorgs every year with people literally being treated as plugs. When you enter the cfg system they literally move you around wherever they want. No direction and forward thinking here. They are trying to bring in as many people from outside banks as they can because no one at CFG can actually think for themselves. No ownership of anything taken.

      avatar
      Citizens Response
      5y
      Thank you for sharing your thoughts. We're sorry to hear you are not enjoying your time with us. Know that we've doubled our investment in technology and are on a journey to transform our tech across the company. We encourage you to call Citizens’ HR Service Center at 1-866-472-8234 or call in anonymously via Right Call at 1-877-495-4727 so that we can look into your concerns.
      Viewing 229 - 231 of 4,790 Reviews
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      Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.