Citizens reviews

3.8

73% would recommend to a friend

(4,790 total reviews)
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Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
May 24, 2025
Recommend
CEO approval
Business Outlook

Pros

I enjoyed most of my time there. Solid PTO, worked with great people. Customers mostly good, workers good for the most part.

Cons

I was let go in a horrible way. I have a health condition which the bank is aware of that required 911 and security called due to an episode. The very next day my information was shared with security field agents. I was terminated based off of a technicality for something that happened last year after a fishing expedition. After more than 10 years of service was not given any sort of severance, was sent into the cold to wait for an uber rather than showing any sort of respect, and they contested my unemployment. I am sure the bank will post please contact our employee relations. I can tell you I already did that and all that occurred was a complete lack of accountability. After unemployment gave me the the date of the investigation showing retaliatory action taken against me, I was asked why I even had that information as if it was a big secret. If you have a disability, physical or mental, this is not the workplace for you. If you want to work in banking there are plenty of other banks that will treat you with respect. HR was no help stating they were following orders. My manager had nothing to do with termination and was not given any option but termination.

5.0
May 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Great networking and flexibility, they help with career growth.

Cons

They have a difficult time developing hard skills, although good at soft skills.

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Citizens Response
1y
Thanks for sharing your thoughts! It's fantastic to hear that you're enjoying your time with us and feel supported by the growth opportunities offered to you. We appreciate all your hard work!
2.0
May 22, 2025
Recommend
CEO approval
Business Outlook

Pros

There are many hardworking, mission-driven employees at Citizens, and some executives genuinely value their teams. Benefits are decent, and the company presents itself well externally.

Cons

If you’re an administrative professional — especially a woman — be prepared to be overlooked, underpaid, and treated as expendable. Support staff are expected to operate at executive levels: managing C-suite calendars, resolving interdepartmental dysfunction, coordinating across time zones, and shielding leadership from chaos — with none of that reflected in title, compensation, or growth opportunity. Advancement for long-tenured, high-performing female admins is blocked by arbitrary degree requirements — even when supporting executives who themselves built their careers without degrees. Meanwhile, male administrative staff are often given elevated non-admin titles and significantly higher compensation for equivalent or lesser work. The message becomes clear during every pay and performance cycle: optics and politics matter more than actual output. Temporary employees earn higher hourly rates than full-time senior admins at Citizens.

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Citizens Response
1y
Thank you for taking the time to share your concerns. This is certainly not the type of culture that we support, and we take this type of allegation very seriously. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.
Viewing 241 - 243 of 4,790 Reviews

Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.