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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,790 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      5K reviews
      1.0
      Oct 4, 2017

      Beware

      Employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. Meeting minimum word count.

      Cons

      Low pay, unobtainable goals, empty promises, inconsistent messages

      1.0
      Sep 26, 2017

      Poor upper management

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I don't have any pros.

      Cons

      It was like being a dog chasing it's tail. A pointless pursuit of a nonexistent objective. You ask a question and never get an answer. Your boss shows up once every two to three months and write a report on you, but never has time to help with any questions or staffing. Sink or float.

      2.0
      Aug 23, 2017

      Not a career builder

      Loan servicing
      Recommend
      CEO approval
      Business Outlook

      Pros

      The have a good vision plan and you start with 18 PTO days in addition to bank holidays.

      Cons

      They say that you need to grow your own career on your own and they mean it. They refuse to assist young professionals in developing careers within the organization. Technology is very outdated and the attitude on the servicing floor is very negative. The pay is also very low for the work that is being completed. They will ask more of you and expect you to do it without fair compensation.

      Viewing 256 - 258 of 4,790 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.