Question 1

Is Citizens a good company to work for?

Accepted Answer

Citizens has an overall rating of 3.8 out of 5, based on over 5,072 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern, Program Manager and Business Support Manager.

Question 2

Does Citizens pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

Question 3

How satisfied are employees working at Citizens?

Accepted Answer

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

Question 4

What are the top reviewed jobs at Citizens?

Accepted Answer

Personal Banker (233), Branch Manager (201), Banker (188), Bank Teller (184), Universal Banker (168), Teller (120), Relationship Banker (108), Vice President (73), Licensed Banker (70), Personal Universal Banker (64), Assistant Branch Manager (55), Customer Service Representative (55), Analyst (48), Financial Advisor (43), Manager (42)

Question 5

What are the pros of working at Citizens according to real employee reviews?

Accepted Answer

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 466 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 294 reviews)); "Has good Work life balance" ((in 176 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 130 reviews)); "good training was present wihtin the company" ((in 96 reviews))

Question 6

What are the cons of working at Citizens according to real employee reviews?

Accepted Answer

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 197 reviews)); "Poor upper management and disorganized retail structure." ((in 127 reviews)); "You must get a good manager and department to succeed." ((in 126 reviews)); "Very small bonus low salary increases" ((in 76 reviews)); "No bonus below Vice President" ((in 60 reviews))

Question 7

What are employees saying about Citizens layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

Question 8

What are the top reviewed Citizens locations?

Accepted Answer

Boston, Johnston, Providence, Pittsburgh, Philadelphia, Cranston, New York, Westwood, Cleveland, Warwick, Glen Allen, East Providence, Albany, Detroit, Rochester, Charlotte, Irving, Buffalo, Franklin, Manchester, Dedham, Chicago, Phila, Medford, Toledo, Riverside, Bridgeport, Atlanta, Wilmington, Akron

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

better from outside looking in

The company is great in itself but management in the branches vary and can be toxic

Terrible place

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