Citizens reviews

3.8

73% would recommend to a friend

(4,790 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Jun 30, 2016
Recommend
CEO approval
Business Outlook

Pros

Salary is competitive . Also weekly pay checks for non-exempt ( hourly) employees . Bi-weekly checks for exempt (salaried) employees.

Cons

- Say goodbye to your social life: branches are terribly understaffed, tremendous workload , most days there are a line of customers in the branch waiting to be served. Schedules in branch rotate weekly so it is hard to plan anything. - Training are short and not helpful. - If you are hired as a banker( Universal Banker, Small Business Banker, or Licensed Banker) or Assistant/ Branch Manager the majority of your day will be spent performing teller transactions behind the teller line. - No sick days, your sick days are the same as your vacation time. Therefore if you take a sick day you are using your vacation time. btw branches are so poorly understaffed you may receive disciplinary actions for calling out sick. - cost of health benefits are ridiculously high. I've worked for other banks in the past and never before have I ever had to pay this much in health and dental insurance . -Very sales driven. Sales goals are INSANELY high and not realistic. It's hard to make a sale or referral when the line of customers is so long it is reaching the door. -Technology is very slow and outdated. Systems go down several times during the day. In some cases opening new accounts or submitting applications can take up to an hour.

3.0
Jun 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Good company to grow with if you're into Finances or are looking to get into the field. You get training on everything

Cons

Extremely sales driven, bonuses get effected over things you have very little control over. Not a nationwide company only on the east coast

Viewing 289 - 291 of 4,790 Reviews

Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.