Is Citizens Rochester a good place to work?

Employees in Rochester have rated Citizens with 3.1 out of 5 stars in 30 anonymous Glassdoor reviews. To compare, worldwide Citizens employees have given a rating of 3.1 out of 5. Search open jobs at Citizens in Rochester or explore more of the top rated companies in Rochester .

Does Citizens pay well in Rochester?

Citizens employees working in Rochester rate their compensation and benefits with 3.7 out of 5 stars based on anonymously submitted employee reviews on Glassdoor. This is equal to the company average rating of all Citizens employees. Browse Citizens salaries in Rochester to find out how much you could get paid.

How is the work culture at Citizens in Rochester?

Employees in Rochester have rated Citizens with 4.5 out of 5 for work-life-balance (equal to company-wide rating), 4.9 out of 5 for diversity and inclusion (equal to company-wide rating), 3.9 out of 5 for culture and values (equal to company-wide rating) and 3.4 out of 5 for career opportunities (equal to company-wide rating).

How satisfied are Citizens employees in Rochester?

64% of employees in Rochester would recommend working at Citizens to a friend, compared to 64% of Citizens employees worldwide . This is based on 30 anonymous reviews submitted on Glassdoor.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (186) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 444 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 312 reviews)); "Good Work Life Balance Here" ((in 187 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 134 reviews)); "good training was present wihtin the company" ((in 97 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 192 reviews)); "Poor upper management and disorganized retail structure." ((in 129 reviews)); "You must get a good manager and department to succeed." ((in 121 reviews)); "No bonus below Vice President" ((in 63 reviews)); "Long Hours (In Store Branch)" ((in 54 reviews))

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens Rochester reviews

3.1

64% would recommend to a friend

(30 total reviews)

Bruce Van Saun

99% approve of CEO

20% positive business outlook

Ratings by category

4.9

Diversity & inclusion

4.5

Work/Life balance

3.9

Culture & values

3.7

Compensation and benefits

3.4

Career opportunities

3.0

Senior management

Employees in Rochester have given Citizens a rating of 3.1 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most employees have a good working experience in Rochester. The Citizens employee rating in Rochester is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

30 reviews

3.0

Jan 11, 2019

Don’t have high expectations

Licensed relationship banker

Recommend

CEO approval

Business Outlook

Pros

Hours are decent, flexible schedule when needed.

Cons

Base pay for what was required, had 2 separate sales goals that did not correlate to one another, commissions were cut down because of other staff customer service scores even when my were 100%.

2.0

Jan 9, 2019

Not terrible, just generally poor and outdated

Personal universal banker

Recommend

CEO approval

Business Outlook

Pros

Their branches serve both affluent and low income neighborhoods in Rochester. They focus on convenience and accessibility which I believe in.

Cons

They don't know how to pick managers. They pick their best salespeople to be managers with no consideration at all whether they have management skills or not. The result is they promote their best salespeople out of sales positions and none of their managers know how to actually manage. It results in lower sales and frustrated employees. Also their equipment is grossly outdated and they don't staff their branches anywhere near enough. I would frequently end up having to work overtime because I didn't want to abandon one of my coworkers, but then not be able to report that overtime because overtime wasn't approved by the regional manager. It was highly illegal and a position we were put in because of criminal understaffing.

Citizens Response

7y

Thanks for your review. We’re sorry to hear that your time with us has not been positive. Our Time Reporting Policy requires that colleagues report all time worked and that all time work will be paid. If that is not occurring for you, we encourage you to contact the HR Service Center 1-866-472-8234 so that we can help. We hope you continue to grow with Citizens Bank!

5.0

Oct 26, 2017

Senior Teller

Senior teller

Recommend

CEO approval

Business Outlook

Pros

Loved working for Citizens Bank . I looked forward to seeing my customers each and everyday . My branch manager was amazing and my coworkers became like family .

Cons

There were no cons to working at Citizens Bank left due to better opportunities for advancement and a promotion . Also for personal reasons that I wish could have been resolved .

Viewing 13 - 15 of 30 Reviews

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Citizens Rochester reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Don’t have high expectations

Not terrible, just generally poor and outdated

Senior Teller

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