Is Citizens Rochester a good place to work?

Employees in Rochester have rated Citizens with 3.1 out of 5 stars in 30 anonymous Glassdoor reviews. To compare, worldwide Citizens employees have given a rating of 3.1 out of 5. Search open jobs at Citizens in Rochester or explore more of the top rated companies in Rochester .

Does Citizens pay well in Rochester?

Citizens employees working in Rochester rate their compensation and benefits with 3.7 out of 5 stars based on anonymously submitted employee reviews on Glassdoor. This is equal to the company average rating of all Citizens employees. Browse Citizens salaries in Rochester to find out how much you could get paid.

How is the work culture at Citizens in Rochester?

Employees in Rochester have rated Citizens with 4.5 out of 5 for work-life-balance (equal to company-wide rating), 4.9 out of 5 for diversity and inclusion (equal to company-wide rating), 3.9 out of 5 for culture and values (equal to company-wide rating) and 3.4 out of 5 for career opportunities (equal to company-wide rating).

How satisfied are Citizens employees in Rochester?

64% of employees in Rochester would recommend working at Citizens to a friend, compared to 64% of Citizens employees worldwide . This is based on 30 anonymous reviews submitted on Glassdoor.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (186) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 444 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 312 reviews)); "Good Work Life Balance Here" ((in 187 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 134 reviews)); "good training was present wihtin the company" ((in 97 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 192 reviews)); "Poor upper management and disorganized retail structure." ((in 129 reviews)); "You must get a good manager and department to succeed." ((in 121 reviews)); "No bonus below Vice President" ((in 63 reviews)); "Long Hours (In Store Branch)" ((in 54 reviews))

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

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Citizens

Citizens Rochester reviews

3.1

64% would recommend to a friend

(30 total reviews)

Bruce Van Saun

99% approve of CEO

20% positive business outlook

Ratings by category

4.9

Diversity & inclusion

4.5

Work/Life balance

3.9

Culture & values

3.7

Compensation and benefits

3.4

Career opportunities

3.0

Senior management

Employees in Rochester have given Citizens a rating of 3.1 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most employees have a good working experience in Rochester. The Citizens employee rating in Rochester is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

30 reviews

3.0

Dec 1, 2020

Mixed feelings

Universal banker

Recommend

CEO approval

Business Outlook

Pros

Hours are good Bonus are good Well my location we was like a family no crazy drama

Cons

Company wasn't in the same page or communicating well with hr dm and bm

3.0

Nov 6, 2020

Ehh

Universal banker

Recommend

CEO approval

Business Outlook

Pros

benefits, fast-pace, community service, good personal knowledge

Cons

not always the bet management, changes with inadequate training

Citizens Response

Thank you for taking the time to post a review. We're sorry to hear that you're not completely enjoying your time with us. We encourage you to call Citizens’ HR Service Center at 1-866-472-8234 or call in anonymously via Right Call at 1-877-495-4727 so that we can look into your concerns.

2.0

May 8, 2020

Pros and cons

Small business banker

Recommend

CEO approval

Business Outlook

Pros

District manager and regional manager were wonderful

Cons

Branch managers use SBA’s as tellers then get upset when they don’t meet their goals

Viewing 10 - 12 of 30 Reviews

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Citizens Rochester reviews

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