Does City & Guilds pay their employees well?

According to anonymously submitted Glassdoor reviews, City & Guilds employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at City & Guilds. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at City & Guilds?

41% of City & Guilds employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated City & Guilds 3.4 out of 5 for work life balance, 3.0 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at City & Guilds?

Manager (13) , Administrator (5) , Customer Service Advisor (5) , Customer Service Representative (5) , Senior Manager (5) , Assessment Coordinator (4) , Project Manager (4) , Administrative Assistant (3) , Coordinator (3) , Customer Service (3) , IEPA (3) , Analyst (2) , Assessor/Trainer (2) , Business Analyst (2) , Operations Coordinator (2)

What are the pros of working at City & Guilds according to real employee reviews?

"The people are great." ((in 20 reviews)); "Good benefits for all levels" ((in 15 reviews)); "Good work life balance in my team but I know that isn’t the same everywhere." ((in 14 reviews)); "Varied role with some great colleagues" ((in 13 reviews)); "Great Culture" ((in 8 reviews))

What are the cons of working at City & Guilds according to real employee reviews?

"Lack of formal management qualifications across mid and senior management means those entering the business with higher qualifications than current managers are prevented from making the changes necessary to improve systems and processes." ((in 10 reviews)); "Senior managers often locked themselves away in a separate office and couldn't care less about what was going on in the Call Centre itself and only emerged if they wanted coffee/tea." ((in 9 reviews)); "no training whatsoever" ((in 9 reviews)); "Lack of resource, Poor Leadership, expected to get on with it even though you are drowning, morale is down and management don't care." ((in 9 reviews)); "Management was a bit out of touch" ((in 8 reviews))

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City & Guilds

City & Guilds reviews

2.9

41% would recommend to a friend

(224 total reviews)

Kirstie Donnelly

39% approve of CEO

29% positive business outlook

Ratings by category

3.4

Work/Life balance

3.2

Compensation and benefits

3.1

Diversity & inclusion

3.0

Culture & values

2.7

Career opportunities

2.2

Senior management

City & Guilds has an employee rating of 2.9 out of 5 stars, based on 224 company reviews on Glassdoor which indicates that most employees have an average working experience there. The City & Guilds employee rating is 22% below average for employers within the Education industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

224 reviews

2.0

Jul 23, 2026

Once a strong brand, now micromanaged and dying

Customer sales executive

Recommend

CEO approval

Business Outlook

Pros

Used to be a strong brand with great products to sell to customers and see them succeed.

Cons

Now it's micromanaged with lots of reporting on why every side of the business is collapsing.

3.0

Jul 16, 2026

Good work-life balance, but limited career growth

Project editor

Recommend

CEO approval

Business Outlook

Pros

Work life balance is good

Cons

Not many opportunities for career progression

1.0

Jun 15, 2026

Do not join this organisation.

Senior manager

Recommend

CEO approval

Business Outlook

Pros

None - what was once a great place to work has been ruined in less than 3 months. Read the PeopleCert reviews if you have any doubts

Cons

Prior to PeopleCert taking over this was a great place to work. Now the lunatics have taken over - no communications, lies from the leadership and a culture of fear. Don’t believe what you hear in the media from PC. Just read their reviews and it will give you an idea of what it is like to work hear. On the plus side if you want to work for a business where no decision can be made unless the person at the top signs it off - then join. Imagine a really bad organisation from the last century - so poor you could make a film about it. If you join you will regret it - expect redundancies and jobs to be moved to Greece.

Viewing 1 - 3 of 224 Reviews

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Jobs at City & Guilds

Quality Improvement Manager TLA (12 month contract)

Electrical Installation Tutor

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Electrical Installation Tutor

Electrical Installation Tutor

Warrington, North West England, England

£40K - £40K /yr

(Employer provided)

View job