Does City & Guilds pay their employees well?

According to anonymously submitted Glassdoor reviews, City & Guilds employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at City & Guilds. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at City & Guilds?

41% of City & Guilds employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated City & Guilds 3.4 out of 5 for work life balance, 3.0 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at City & Guilds?

Manager (13) , Administrator (5) , Customer Service Advisor (5) , Customer Service Representative (5) , Senior Manager (5) , Assessment Coordinator (4) , Project Manager (4) , Administrative Assistant (3) , Coordinator (3) , Customer Service (3) , IEPA (3) , Analyst (2) , Assessor/Trainer (2) , Business Analyst (2) , Operations Coordinator (2)

What are the pros of working at City & Guilds according to real employee reviews?

"The people are great." ((in 20 reviews)); "Good benefits for all levels" ((in 15 reviews)); "Good work life balance in my team but I know that isn’t the same everywhere." ((in 14 reviews)); "Varied role with some great colleagues" ((in 13 reviews)); "Great Culture" ((in 8 reviews))

What are the cons of working at City & Guilds according to real employee reviews?

"Lack of formal management qualifications across mid and senior management means those entering the business with higher qualifications than current managers are prevented from making the changes necessary to improve systems and processes." ((in 10 reviews)); "Senior managers often locked themselves away in a separate office and couldn't care less about what was going on in the Call Centre itself and only emerged if they wanted coffee/tea." ((in 9 reviews)); "no training whatsoever" ((in 9 reviews)); "Lack of resource, Poor Leadership, expected to get on with it even though you are drowning, morale is down and management don't care." ((in 9 reviews)); "Management was a bit out of touch" ((in 8 reviews))

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City & Guilds

City & Guilds reviews

Item: City & Guilds
Rating: 1
Author: IT Manager

2.9

41% would recommend to a friend

(224 total reviews)

Kirstie Donnelly

39% approve of CEO

29% positive business outlook

Ratings by category

3.4

Work/Life balance

3.2

Compensation and benefits

3.1

Diversity & inclusion

3.0

Culture & values

2.7

Career opportunities

2.2

Senior management

City & Guilds has an employee rating of 2.9 out of 5 stars, based on 224 company reviews on Glassdoor which indicates that most employees have an average working experience there. The City & Guilds employee rating is 22% below average for employers within the Education industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

224 reviews

1.0

Nov 14, 2013

Horrible and damaging experience (Review is for Operation department only)

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good benefits to compensate low pay like private insurance, discount stores, bike scheme etc. Work life balance is ok but not allowed to work from home. Good work colleagues.

Cons

Very "old school" company, resistant to change. Manager are promoted due to length of service and not due to any skills or performance - leading to pure incompetencies and bad team management. Some of them are literly bullies, driven by number and trying to make SMT happy without caring about their team and employees. Lots of tight deadline, no support,blame culture, overload of work, no appraisal or appreciate which is very damaging to the confidence and mental health of the employees.

1.0

Mar 31, 2010

Once a great brand name now in decline

It manager

Recommend

CEO approval

Business Outlook

Pros

Great work life balance. 9-5 mostly 35 hourly week. would say this is the highlight. 9 months full pay maternity leave Great if you have no career ambition, want a career break

Cons

Lack of experienced qualified management. No career progression a number of deep seated bad apples in the senior management team with preference to the status quo its a charity so dont expect great remuneration and benefits Lots of contractors which are treated better than permenant staff Company competes in a dying market

Viewing 223 - 224 of 224 Reviews

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Jobs at City & Guilds

Quality Improvement Manager TLA (12 month contract)

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(Employer provided)

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