Does City & Guilds pay their employees well?

According to anonymously submitted Glassdoor reviews, City & Guilds employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at City & Guilds. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at City & Guilds?

41% of City & Guilds employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated City & Guilds 3.4 out of 5 for work life balance, 3.0 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at City & Guilds?

Manager (13) , Administrator (5) , Customer Service Advisor (5) , Customer Service Representative (5) , Senior Manager (5) , Assessment Coordinator (4) , Project Manager (4) , Administrative Assistant (3) , Coordinator (3) , Customer Service (3) , IEPA (3) , Analyst (2) , Assessor/Trainer (2) , Business Analyst (2) , Operations Coordinator (2)

What are the pros of working at City & Guilds according to real employee reviews?

"The people are great." ((in 20 reviews)); "Good benefits for all levels" ((in 15 reviews)); "Good work life balance in my team but I know that isn’t the same everywhere." ((in 14 reviews)); "Varied role with some great colleagues" ((in 13 reviews)); "Great Culture" ((in 8 reviews))

What are the cons of working at City & Guilds according to real employee reviews?

"Lack of formal management qualifications across mid and senior management means those entering the business with higher qualifications than current managers are prevented from making the changes necessary to improve systems and processes." ((in 10 reviews)); "Senior managers often locked themselves away in a separate office and couldn't care less about what was going on in the Call Centre itself and only emerged if they wanted coffee/tea." ((in 9 reviews)); "no training whatsoever" ((in 9 reviews)); "Lack of resource, Poor Leadership, expected to get on with it even though you are drowning, morale is down and management don't care." ((in 9 reviews)); "Management was a bit out of touch" ((in 8 reviews))

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City & Guilds

City & Guilds reviews

2.9

41% would recommend to a friend

(224 total reviews)

Kirstie Donnelly

39% approve of CEO

29% positive business outlook

Ratings by category

3.4

Work/Life balance

3.2

Compensation and benefits

3.1

Diversity & inclusion

3.0

Culture & values

2.7

Career opportunities

2.2

Senior management

City & Guilds has an employee rating of 2.9 out of 5 stars, based on 224 company reviews on Glassdoor which indicates that most employees have an average working experience there. The City & Guilds employee rating is 22% below average for employers within the Education industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

224 reviews

3.0

May 28, 2026

Supportive team with flexible hours

Learning business partner

Recommend

CEO approval

Business Outlook

Pros

Flexibility and very supportive team mates.

Cons

Lack of visibility of some of the team's work and value.

1.0

May 8, 2026

Poor leadership and low morale with inadequate resources

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are no pros at this current moment in time.

Cons

Lack of resource, Poor Leadership, expected to get on with it even though you are drowning, morale is down and management don't care. Avoid. Pay is below market value. Culture and values don't align with real time.

1.0

Apr 21, 2026

Desperate situation

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Following the controversial sale of the business, there is little to be said that is positive.

Cons

Lacking leadership Controversial sale has clouded all customer relationships CEO and CFO payments after the sale have been seen as little more than 'bribe' money

Viewing 4 - 6 of 224 Reviews

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Jobs at City & Guilds

Quality Improvement Manager TLA (12 month contract)

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Electrical Installation Tutor

Warrington, North West England, England

£40K - £40K /yr

(Employer provided)

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