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Classy, Inc

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Classy, Inc reviews

3.4

52% would recommend to a friend

(299 total reviews)
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Soraya Alexander

57% approve of CEO

44% positive business outlook

Classy, Inc has an employee rating of 3.4 out of 5 stars, based on 299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Classy, Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

299 reviews
2.0
Jul 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Beautiful office, great view, dog-friendly, young & hungry sales team. Great resume builder. A place to cut your teeth on the sales floor if you're okay with a little emotional abuse in exchange for work experience.

Cons

No stability, unprofessional managers, unrealistic job load expectations and no work/life balance. Goals were constantly changing and unreachable within expected time frames. The judgement was unreal. Managers unabashedly bad-mouthed low-performing employees or those that quit from the constant pressure to put out. Sales team was routinely pacified with pizza parties, ridiculous sales spiffs, and shares of company "stock" in lieu of raises or commissions. Routine demotions, high-turnover rate and layoffs galore. HR is a joke. They're aware of the issues with management but can't/won't do anything about it -- as was made abundantly clear in my exit interview. Glad to be heading to greener pastures with an employer that actually provides a 401k match and a fosters a culture of respect. Avoid at all costs.

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Classy, Inc Response
6y
We admittedly grappled with finding the sweet spot of targets and expectations in sales and other departments. We have found our stride and adhere to a much more disciplined goal-setting process that has us marching to the beat of the same drum. It is disheartening to hear that you felt apathy from the people team. If you're open to sharing more I'd like to chat nvance@classy.org. I'd encourage you to reach out. Thank you.
2.0
Mar 8, 2019

SDR

Recommend
CEO approval
Business Outlook

Pros

The office space is awesome Dog friendly office is a huge perk They hire great people Unlimited cold brew is cool Great product and cool problem to solve Some great managers If I was not in sales I’m sure it would be a fun experience.

Cons

With in my first 3 weeks they laid off half my hiring class after I moved across the country to be apart of “ San Diego’s top tech company.” Just heard they laid off the rest of my hiring class in March 5th. Quotas are not realistic, very few people hit their OTE. Not because they are not capable sales professionals, but because there is simply not enough hours in the day to be pounding the phones to hit them. It is possible but an absolute grind. Direction of the company is questionable. Working only with nonprofits is not fun if you are used to doing sales in the for profit space. I have been successfully in sales for multiple years and this was by far my worst experience. After going to a new tech company do I really realize how terrible of an experience it really was.

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Classy, Inc Response
7y
Thank you for the note. We admittedly were faced with some difficult decisions earlier this year, but we have rebounded by adhering to a much more disciplined goal setting process. We have found the right quota mix (attainable yet sustainable). Working with non-profit organizations is a complex, yet rewarding experience, and we agree that being passionate about the space makes the job much easier. We are happy to hear that you are thriving in your new role and wish you continued success.
1.0
Mar 7, 2019

You’ve Been Warned

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the best Co-workers I have ever worked with.

Cons

The messaging and communication around ramping and what happens after ramp was simply not clear and so job-security starting out was not clearly defined which caused a true un-easy feeling early on. Talk about a true first impression. From the start was not set up for success and on a team with 12 -14 reps with only one manager which made things very challenging trying to learn everything on the fly. Positive reinforcement and encouragement was non-existent and you would go weeks when you start out without truly knowing if you are doing the right thing and creating the right habits. 1 on 1's weekly were spent suffocating you with numbers and focusing on what wasn't working. Compared to environments I come from where actual coaching and true actionable feedback is shared. In other places it is more of a collaborative positive approach where you walk away feeling like it was productive time spent off the floor. Experimenting with quota, pricing and monthly expectations changes so greatly really caused people to question if what was being asked was truly reasonable. Some of the changes were so extreme and so the only constant was change. The culture on the floor was toxic, demoralizing and truly dysfunctional.

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Classy, Inc Response
7y
Thank you so much for this feedback. We (and I) definitely agree that the ratio of managers to reps was not optimal and since then we’ve made sure to hire enough managers to provide the best coverage and support to our teams. We now have a manager to rep ratio of 5 to 1 and are giving managers the tools to better equip their teams for success (a lot more learning materials, modules, leadership sessions, etc). We’ve also completely formalized our on-boarding and off-boarding program, even more so than before, to ensure reps are feeling as supported as possible. Reps now go through a 6-week program and are consistently receiving feedback and coaching every single step of the way. With the increased bandwidth for managers, they have the time to be better coaches and leaders and are finding it much easier to support their teams more effectively.
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