Pros
I've been at ClickSoftware for several years. I've seen the company go from a very family and Israeli culture to a very Americanized and cut throat private equity culture. I've been part of the product from its on-premise, zero cloud days to a completely revamped true SaaS solution. I've talked to customers who are very happy and some that are very upset. I've worked with some amazing people and not so amazing people. All in all, what I've learned at Click has taken my career to a new level. From a sales perspective, you learn from some of the best leaders on how to win by having a focused sales methodology, close plan, and win strategy. From a technical perspective, you learn how cloud architecture, networks, security, and enterprise applications works. From a professional level, you get to experience working with some of the most complex and largest companies in the world, making an impact on a mission critical part of their organization. The work is fulfilling, that's for sure. The contributions you make are recognized and well awarded. An impact done in one part of the country is easily need and celebrated throughout other regions. The employees are incredibly smart and easy going. Some people in Israel are difficult to reach when you have a question, but it's a culture that requires you to pick up your phone and call rather than email and wait. The executive team is open to hearing your ideas, and will gladly make time for you if requested. You can be as successful as you want at Click. If you go out of your way and work on side projects that will improve the company, you are full autonomy to do so. To thrive, you have to be willing to see where there is a need and work on a solution. It's not a very regimented organization that isn't open to change, in fact the opposite is true. So make what you will of other reviews that are positive or negative, but with the right expectation this is a great company.
Cons
Being owned by a private equity firm has it's pros and cons. The cons is that the leadership keeps changing when they're not meeting the numbers. I've seen 5 CEOs in the last 3 years, each one comes with a series of changes, restructuring, and layoffs. It is not always managed well and it certainly feels like the people are just numbers to the owners, not just people. The sense of the company feeling more of a family is totally gone now. While everyone gets along fine, no one is really very friendly or tries to take the time to get to know you. This was the case when the founder was around. The product is good, and robust, but it does not live up to the hype of the marketing material. CSAT scores are very low, partly because the solution has to be very complex and the problem is difficult to solve for, but also because the product doesn't do basic things as well as it should. Also, customers have been neglected for a long time, specially smaller ones. Only those with a lot of money to burn are given the attention they deserve. A lot of people who have been with the company for 10+ years and know the product inside and out have been laid off or quit. This includes people from R&D, Sales, Marketing, Product Management, and Professional Services. This causes a strain in the entire organization when such critical knowledge disappears.
