By it's very nature, sales can lead to high turnover. However if you do a check on the internet for customer service of this division of Mingle LLC, it is rated as one of the absolute worst companies ever. The reason so many people hate Climber.com is because it effectively tricks customers into buying, and then making it difficult to get out of their memberships. The staff then feel like something is wrong and go to work hating feeling like they are a part of dirty company.
I'm surprised they haven't been looked into yet by the FCC or other government agencies. You know those TV shows about crooked companies? Their 'dialer' program repeatedly calls people on their "Do Not Call" list. I know because I'd be automatically connected to random people who would tell me they had already paid for service, eventually cancelled after months of getting no help, asked to be never contacted again, and I'd end up with them anyway!
They have a 'formula' of a sales call, and they don't want you wasting time because it is sales. If you sense the person on the other line isn't easy prey or it will take multiple callbacks, go away... get the Credit Card info in less than ten minutes or move on.
They aren't really looking to "help" people. They are looking to make money.
I could tell you stories of what I've heard about people rocking the boat, or of humiliation of employees, or of others who had quit and then had their departure letter used to ferret out other disgruntled employees. But I was never around for any of that, but the hearsay alone should make you wonder before you work here.
Ultimately, I wouldn't be surprised if Mike and Nick plan soon to sell Climber.com off. If you look into his history, Mike O'Brien has a history of starting successful businesses and selling them.
