employer cover photo
employer logo
employer logo

Clinical Support Options

Is this your company?

Clinical Support Options reviews

3.6

80% would recommend to a friend

(75 total reviews)
avatar

Karin Jeffers

88% approve of CEO

85% positive business outlook

Clinical Support Options has an employee rating of 3.6 out of 5 stars, based on 75 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Clinical Support Options employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

75 reviews
1.0
Oct 7, 2022
Recommend
CEO approval
Business Outlook

Pros

relationships with clients and coworkers

Cons

pay, management, culture, office layout

avatar
Clinical Support Options Response
3y
Clinical & Support Options Inc. is indeed a large nonprofit behavioral health corporation, helping more than 24,000 individuals and families across Western and Central Massachusetts by providing a broad range of affordable trauma-informed care. We maintain more than 19 locations, and our COA accreditation reflects our ability to offer staff and clients premium office space in a clean, bright, and healthy environment. Our layouts for offices are based on the principles of trauma informed care and are also based on consumer feedback. CSO values its employees and offers industry-leading benefits and training as well as competitive salaries. Moreover, CSO adheres to Board-approved policies for staff training, supervision, and promotion. We are excited to be a leader in the new CBHC behavioral health redesign and the onset of industry leading salaries. We are proud of our partnership with community partners such as our schools. We realize that while sitting at such locations full-time, it might feel challenging to fully absorb the CSO culture and supports, but we remain available to provide support in achieving that. To help guide agency improvements, CSO surveys staff each year. In the most recent employee satisfaction survey, staff overwhelmingly indicated their satisfaction, with 92% of respondents saying they get to "do what they love everyday" at CSO, and 95% seeing CSO as "improving communities" with our work.
1.0
Aug 1, 2022

Great for entry level staff

Recommend
CEO approval
Business Outlook

Pros

There used to be flexibility with your schedule and time off, but this disappeared with promotion of new admin

Cons

absurdly low compensation (rates did not change despite inflation), micro-management with upper level admin makes changes to programs they have no interest in or knowledge about, revolving door of new clinicians with poor training, salary for licensed vs non-licensed is inconsistent (told one amount and given another), promotion was provided to colleague when there was no known opportunity for promotion, called names by VP when very respectfully submitting resignation. overall, worst employment experience

avatar
Clinical Support Options Response
3y
CSO values its employees, and we offer industry-leading benefits and training as well as competitive salaries. Moreover, CSO is proud of our longstanding tradition of internal promotions. More than 70% of CSO’s current management was promoted from within the agency. CSO adheres to Board-approved policies for staff training, supervision, and promotion. We honor that process of career advancement, and we support interested employees throughout the process. As a trauma-informed agency, CSO is dedicated to inclusivity, equity, and the key values of trauma-informed care: empowerment, trustworthiness, collaboration, choice, and safety.
5.0
Jun 20, 2022

Great Company to work for

Recommend
CEO approval
Business Outlook

Pros

Collaborative within organization and with community organizations.

Cons

Growing rapidly, but that isn't necessarily bad.

Viewing 46 - 48 of 75 Reviews

Glassdoor has 88 Clinical Support Options reviews submitted anonymously by Clinical Support Options employees. Read employee reviews and ratings on Glassdoor to decide if Clinical Support Options is right for you.