Key Performance Indicators are unrealistic. Daily outbound calls are measured more than the actual outcomes of the connected calls. There is so much busy work to do throughout the workday after each call to ensure your metrics are captured that it makes it challenging to focus on doing the best you can on each call. Your ability to successfully execute your work tasks are measured down to the second and then reviewed by your team supervisor daily. The training was exceptional, however, you are expected to make live calls in your first week. Learning as you go is great, but what if your lack of experience in the company leads to a negative experience with potential clients? I feel it's more beneficial to build real rapport with potential clients than it is to simply end a cold call and move on to the next dial. My day felt stressful because I was worried about hitting my call metrics, versus feeling excited to offer a great service to potential clients
