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      Closet Factory

      Engaged Employer

      Closet Factory reviews

      3.4

      55% would recommend to a friend

      (244 total reviews)

      Greg Stein

      70% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      Closet Factory has an employee rating of 3.4 out of 5 stars, based on 244 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Closet Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      244 reviews
      1.0
      Jan 26, 2022

      You will lose money at this job

      Designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Reasonable appointment start times Good receptionists Decent material quality

      Cons

      No training pay, but countless hours of driving are required before they even think about cutting you a check. They never reimbursed my mileage or tolls. Commission takes months to come in. Training also lasted however long management wanted. It was originally supposed to be 5 days of training but mine lasted almost a month. I never had weekly support meetings despite being assured I'd have help every week. They told me countless times that the average drive to an appointment is 20-30 minutes but I was almost always driving an hour or more. Owners act like they're doing you a favor by paying you for your work and offering incentives for good reviews. They also have no problems firing you for taking off work due to COVID and keeping your last paycheck.

      avatar
      Closet Factory Response
      4y
      The points you are bringing up vary by location due to state laws. Most all locations pay for training. The commission is set higher than the industry standard to offset driving expenses along with bonuses and other perks. Again this varies by state and employment laws.
      4.0
      Jan 26, 2022

      Designer

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      make your own schedule make your own design

      Cons

      communication between install and design is tough

      avatar
      Closet Factory Response
      4y
      We continuously grow and look for better ways to improve the business. Communication is one of those areas. I will pass along your comments.
      1.0
      Jan 21, 2022

      Unprofessional & bad for business!!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only pro here is the hard-working employees from the crew to designers. Which really isn’t the way they’re being taken advantage of.

      Cons

      The owners are inexperienced in running a business and managing employees. Laurie talks AT everyone with an attitude and aggressive tone. And thinks she can get away with it because its a Franchise - there is no one to report her behavior to. She gives the company a bad rapport. They are unorganized and sporadic. They overcharge clients and do not refund their money. Talk negatively about clients and employees around the office (out loud). Laurie has no self- awareness and because of it creates a toxic environment. She hides behind the fact she’s never managed before. Which is fine, but you don’t talk to people disrespectfully and expect them to work for you. I wouldn’t work here even if I were desperate for a job. These people seem to be working under the influence of drugs with the daily outbursts that occur in the office and dilated pupils. Not a professional place to work to say the least. Overall bad for business.

      avatar
      Closet Factory Response
      4y
      I am very saddened to hear how upset you are. You can contact Dan Grandon, President of Franchising. Laurie has been in the industry for many years although you are correct that this is their first year in business - in this market. I think it's best you speak to Dan about your concerns. I question many of the statements you are making because some are very slanderous however I am not here to judge. Every employee that invests their time and energy in Closet Factory should feel they can be heard and I do want to express that it's most unfortunate that it wasn't a match. We do wish you the best.
      Viewing 127 - 129 of 244 Reviews
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      ReviewsCloset Factory reviews

      Glassdoor has 253 Closet Factory reviews submitted anonymously by Closet Factory employees. Read employee reviews and ratings on Glassdoor to decide if Closet Factory is right for you.