*These cons come from my experience specifically in the NorthWest AR market ONLY*
1. Managers lead by fear not encouragement. They are fond of using intimidation techniques. I worked for multiple managers in the NorthWest Arkansas region and I would say this is true for most the managers I worked for.
The first manager I worked for in Fayetteville as a Team Lead was not experienced in the General Manager role and would consistently complain about his boss and for good reason too. There was a consistent confusion among the staff as to what the correct standards were. I had multiple conversations with this General Manager which he found very helpful, but when I brought the issues to the Regional Manager, he said he would be more involved because he had no idea what was going on with the store. Later, he wasn't any more involved than before and just sent an email to this General Manager asking for feedback from his employees.
The second General Manager in Springdale was fired once and brought back because Club Carwash didn't have proper documentation for her termination. This General Manager would bad talk employee's to me and others behind their backs. It was a terrible work environment, the only good thing about it was the pay.
The third General Manager I worked for in Fayetteville was incredibly rude and disrespectful towards both employees and customers. Many customers would tell me that he was rude and that they called corporate because of him. Upper management was well aware of this issue and didn't care to solve it. We lost many customers because of this.
This manager would never give appreciation when it was due, he has unrealistic expectations for his staff. Once when I changed my availability and gave him 16 days notice, he said I was "putting him in a bind" because he was about to go on vacation.
This manager also told me to misinform customers about our $10/month for 3 months promotion on the memberships and tell them they could only have the $10 deal for 1 month.
Regional Manager in Arkansas would steal from the cash drawer. He told a General Manager it was acceptable. Once that General Manager told another employee, the Regional came to his location and forced him to resign.
2. Constantly changing expectations and rules. We were always told to tell the customer something different.
3. Lack of consistent training among lower level managers and employees. Team Leaders consistently underperforming and not meeting standards.
4. Higher up managers on the regional level make consistent empty promises- as a Team Leader, I asked for help from the Regional Manager multiple times. I was told he would help me resolve my issue and be more involved with x location- he didn’t follow through and the General Manager creating many avoidable issues and was fired as a result.
5. Lack of General Manager training- managers in this market consistently cut corners and con customers to get more money.
6. Preps, TLs, ASMs, and GMs are trained to never admit fault when it comes to customer damage claims. They're taught to show as little facial expressions as possible when damaged does happen to someone's car even if it is Club Carwash's fault.
