Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (660) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 589 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 278 reviews)); "The people were great and kept you sane" ((in 268 reviews)); "Great team members and colleagues" ((in 261 reviews)); "Good Benefits for pensions and flexibility" ((in 163 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 368 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 281 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 193 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 96 reviews)); "Breaks were short and infrequent" ((in 52 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

What are the top reviewed Co-op locations?

New York , Austin , Fort Worth , Des Moines , Phillipsburg , Aurora , Bronx , Pigeon , Detroit , Erlanger , Charlotte , Kernersville , Irving , Italy , Plano , Putney , Carthage , Nova , Los Alamitos , Napa , Redwood City , San Jose , Manchester , Grimes , Jacksonville , Essex , Taunton , Walhalla , China , Sussex

Co-op reviews

3.7

66% would recommend to a friend

(6,259 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,259 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Nov 23, 2025

Awful company

Team leader

Recommend

CEO approval

Business Outlook

Pros

Team Leader looks good on CV

Cons

No hours, no staff, awful management, and they still expect you to do the work of 4x the people. Never again

Co-op Response

7mo

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. We understand that staffing and workload challenges can create frustration, and your comments help us identify areas where we need to improve. While we regret that your time with us was difficult, we’re committed to ensuring fair scheduling and better support for our colleagues. Your feedback has been shared with the relevant teams for review. If you’d like to provide more detail or discuss your experience further, please reach out using the former colleague contact form at, colleagues.coop.co.uk/contacts. We appreciate your contribution and wish you the best in your future career.

3.0

Nov 22, 2025

Working day

Customer service adviser

Recommend

CEO approval

Business Outlook

Pros

A very pleasant and professional working environment

Cons

Targets at times can be unrealistic

Co-op Response

7mo

Thank you for your feedback and your review. We're pleased to see that you enjoyed working with us.

2.0

Nov 20, 2025

Poor management

Customer team member

Recommend

CEO approval

Business Outlook

Pros

Usually get the hours you ask for Discount around pay day is good

Cons

Management don’t care about lower level employees as long as targets are being met. Multiple people have been physically sick on shift and the manager didn’t care, just said to continue working. If you’re going through a period of sickness they will make things as difficult as possible and then fire you.

Co-op Response

5mo

We're sorry to hear of your experience and we'd like to know more about this. Please reach out to your operations manager or speak to our HR teams so we can investigate this matter.

Viewing 355 - 357 of 6,259 Reviews

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