Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (660) , Customer Team Member (566) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 588 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 281 reviews)); "Great people and place to work" ((in 265 reviews)); "Great team manager and colleagues" ((in 257 reviews)); "good benefits and school prgrams" ((in 171 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 371 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 289 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 196 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 90 reviews)); "Breaks were short and infrequent" ((in 51 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

What are the top reviewed Co-op locations?

New York , Austin , Fort Worth , Des Moines , Phillipsburg , Aurora , Bronx , Pigeon , Detroit , Erlanger , Charlotte , Kernersville , Irving , Italy , Plano , Putney , Carthage , Nova , Los Alamitos , Napa , Redwood City , San Jose , Manchester , Grimes , Jacksonville , Essex , Taunton , Walhalla , China , Sussex

Co-op reviews

3.7

66% would recommend to a friend

(6,260 total reviews)

Kate Allum

49% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,260 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Oct 27, 2025

Horrible management

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

Pay is fairly reasonable and hours aren't horrendous. Provides good retail experience.

Cons

Stores are incredibly understaffed and far too much is asked of CTM's between packing online orders, serving customers, stocking shelves and watching out for shoplifters. The response to the cyber attack has been woeful. Stores have been given far more stock than they can handle whilst hours keep being taken away. What I find particularly horrendous though is the horrendous culture in the job. Some managers spend entire shifts talking about the co-workers behind their back if they call in sick, choose not to do overtime or are determined to be "not good enough".

Co-op Response

8mo

Thank you for your review and feedback. We're sorry to hear of your experiences working in our food stores. We appreciate how challenging working in retail convenience can be, but we don't want any of our colleagues to feel overwhelmed so it's important that where you feel confident, you speak to your manager. The behaviours that you're describing are not what we expect from any of our store managers and we would appreciate it if you could share more information with us about this. You can find help and support using the Ask Bobbi feature on MyHR or alternatively, find contacts for the HR team at colleagues.coop.co.uk/contacts.

3.0

Oct 26, 2025

When its good its good, and when its bad its BAD

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Good when you get on with line managers

Cons

Managers will use sneaky ways to get rid you, will use every trick in the book

Co-op Response

7mo

Thank you for taking the time to leave a review. We're concerned about some of the very serious comments that you've left. As a current colleague we hope that you are raising any concerns that you are seeing with your manager or operations manager. If you can’t talk to your manager, you can raise it via HR Services HRS number is 0330 601 1001 option 3. Alternatively you can call our free, confidential BHD helpline on 0800 640 9088.

4.0

Oct 26, 2025

It's a job

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

Worked alongside studies, managers adapt to your schedule. Always opportunities to get extra shifts as you can work in the surrounding branches if they need staff.

Cons

Does feel a bit unsafe at times though because of the constant stealing, especially in less affluent areas.

Co-op Response

7mo

Thank you for your review and feedback. We're pleased that you found that the role and your managers flexible to work around your schedule. We continue to invest in resources and technology to keep our colleagues and customers safe and ask that any incidents are reported in line with our procedures.

Viewing 406 - 408 of 6,260 Reviews

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