Co-op reviews

3.7

66% would recommend to a friend

(6,274 total reviews)
avatar

Kate Allum

58% approve of CEO

48% positive business outlook

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,274 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
1.0
Sep 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Near to home. That is all.

Cons

Incredibly rude management. Work/Life balance appalling. Was called whilst at school and asked to do a shift. Told them that I was currently in school, in a lesson and trying to get an education (even though I had asked them many times not to call during school hours.) Was rudely reprimanded over the phone that I needed to get my priorities straight (and when I say rudely, I mean shouting over the phone in front of customers to me and other staff witnessed and were very disappointed). Very rude and inefficient management style - only after a handful of shifts there when I started, it was bought to my attention that management were continually talking behind my back, complaining that I was not fast enough because I hadn't learned the shop layout yet. Most of my shifts up until then had been on the checkouts and I hadn't time to know the shop inside and out after less than a week of working there. Made to feel uncomfortable by inappropriate and rude ego-trips. During a busy period when I was required on the checkouts, a member of the management team who did not get on well with other staff continually called me away from the checkouts, and I was instantly called back (when I say continually, I mean over and over again in 10 minutes, over the tanoy for all customers to hear.) This then led to me standing between a full-scale argument on the shop floor between a manager and another team member in front of customers to my embarrassment. I was 16 at the time. No employee respect. There was no respect for how hard the employees worked, and the management were just downright rude.

avatar
Co-op Response
8y
I'm really concerned to hear this. I hope you raised this with the HR team at the time so that they could investigate this fully as this should not have happened. If you have previously advised your manager of the hours that you can not work they should respect this when organising shifts. Our Co-op very much knows the importance and value of education as we have our Co-operative Academies across the country who we work very closely with and offer apprenticeship programmes across our business. ^Catherine
4.0
Sep 27, 2017

Test Analyst

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to work, many opportunities. 30 days holiday and decent pay

Cons

Old fashioned company, not great communication between departments and very reserved on trying new things

avatar
Co-op Response
8y
Thankyou for your review, congratulations on your more than 10 years - that's amazing! It's great to hear you enjoy the opportunities available to colleagues and the benefits offered. Working more collaboratively between teams is a big focus for our Co-op, I hope you've seen the latest Leading the Way programme which has brought together colleagues from across the Co-op to develop new systems for colleagues. https://colleaguestories.coop.co.uk/2017/09/18/were-testing-new-ways-of-working-and-its-making-our-jobs-easier-in-store/ ^Catherine
5.0
Sep 26, 2017
Recommend
CEO approval
Business Outlook

Pros

Good pay, good hours, easy work, excellent management, great people

Cons

Work can get repetitive, sometimes understaffed

avatar
Co-op Response
8y
Thankyou for your review, it's lovely to hear you really enjoyed working at the Co-op. Thankyou for advice to management, building on our existing recognition programmes for colleagues who are Being Co-op is a big focus for 2018. ^Catherine
Viewing 5809 - 5811 of 6,274 Reviews

Glassdoor has 6,744 Co-op reviews submitted anonymously by Co-op employees. Read employee reviews and ratings on Glassdoor to decide if Co-op is right for you.