Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (664) , Customer Team Member (567) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Team Member (80) , Sales Associate (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 587 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 283 reviews)); "Great people and place to work" ((in 267 reviews)); "Great colleagues and a rewarding job" ((in 261 reviews)); "Good Benefits for pensions and flexibility" ((in 168 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 373 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 281 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 192 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 96 reviews)); "Breaks were short and infrequent" ((in 51 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

What are the top reviewed Co-op locations?

New York , Austin , Fort Worth , Des Moines , Phillipsburg , Aurora , Bronx , Pigeon , Detroit , Erlanger , Charlotte , Kernersville , Irving , Italy , Plano , Putney , Carthage , Nova , Los Alamitos , Napa , Redwood City , San Jose , Manchester , Grimes , Jacksonville , Essex , Taunton , Walhalla , China , Sussex

Co-op reviews

3.7

66% would recommend to a friend

(6,271 total reviews)

Kate Allum

58% approve of CEO

48% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Jul 5, 2017

Customer Team Member

Customer team member

Recommend

CEO approval

Business Outlook

Pros

Good pay for students Relatively flexible Great holiday time Company policy i.e. fairtrade and ethical sourcing of ingredients is good For a student who looks for part time/summer job it is perfect, anything else it's probably not necessary, shifts and hour pattern changes week to week, could do 39 one week, then down to 4.

Cons

bureaucracy management reluctant to give breaks - state it is based on 'work rate', which is irrelevant since the contract I signed made it clear on an 8hour+ shift I have an entitlement to take 2 30minute breaks. Ridiculously inefficient in everything that is done, it's absolutely embarrassing. Sometimes can be inflexible Issues relating to holiday time Pay is literally always wrong every single month no progression really for anyone who wants it (not really applicable in my personal situation).

Co-op Response

9y

Hi there, We're very sorry to hear you have issues with your breaks, pay and holiday entitlement. This is something you need to contact HR People Service about, their email is, hrservices@co-operative.coop or 0330 606 1001. They're available Monday - Friday 8am-6pm. ^Sophie

2.0

Jul 1, 2017

Customer Team Member

Customer team member

Recommend

CEO approval

Business Outlook

Pros

Good hours, decent pay, friendly staff

Cons

The work is very repetitive

Co-op Response

9y

Thanks for your honest feedback. ^Sophie

1.0

Jun 24, 2017

Made me ill

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

At the moment none.

Cons

The co op rules through fear and bullying - I have never felt so depressed and low in my life. I can't wait to leave this business and would not recommend working for the co op to anybody. If you are not management, you are worthless and irrelevant. There are very little chances of progression unless you are friends with the managers. If you are quiet you are walked all over, if you are honest then you are treated as a problem. There is no work/life balance - working every Saturday and Sunday whilst managers have this time off is apparently ok. Because the co op only seem to hand out short contracts (unless you are management) you cannot argue this because you will lose overtime. I'm not sure what has happened to the co ops ethics - it's changed so badly in the past couple of years - I used to enjoy going to work, now it leaves me feeling sick and tearful.

Co-op Response

9y

Thankyou for your comment. I'm concerned to hear that you're experience bullying in your workplace. We don’t tolerate any form of bullying or harassment towards our colleagues and will take any allegations very seriously. I ask you to contact our team as soon as you can with your concerns so they can be looked in to. You can contact the confidential bullying and harassment helpline on 0844 728 0165 or email h&bcomplaints@co-operative.coop. ^Catherine

Viewing 5839 - 5841 of 6,271 Reviews

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