Co-op reviews

3.7

66% would recommend to a friend

(6,274 total reviews)
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Kate Allum

58% approve of CEO

48% positive business outlook

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,274 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
1.0
Jul 9, 2025

Don't bother

Recommend
CEO approval
Business Outlook

Pros

Some staff are diamonds. Not much else is a con oh wait we get Christmas day off to, and I quote "relax and enjoy Christmas with family" ohhh thanks a whole day off..... Wait I have to take holidays to have that off every though we are closed?

Cons

Expected to carry the team. Not all team leader work the same but if their face fits nothing will be said on their poor performances. If your in with the manager then you're ok. Managers are usually mates of the area manage, and most can't do their jobs very well (phoning team leaders in other stores to ask how to do tasks is diabolical). Extras pay isn't worth the extra stress and work load. They take away hours and expect the same work to get done. WhatsApp like an alarm that doesn't stop morning noon and night. Policy's that favour shop lifters and trouble makers rather than ones that protect the staff. Constantly dealing with shop lifters but no backing from coop, no security and we have to watch and left them leave and don't challenge them. Some customers can be so obnoxious and you have to just do your best to still assist them without loosing your cool while they talk down to you even when they are wrong. If you need a job then it may be ok short term but my advice is work somewhere else, the extra cash from CTM to TL isn't worth it imo, you'll essentially be doing the team manager's job for team leader money (I know as the team manager job was dropped 3 plus years ago).

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Co-op Response
10mo
Thanks for sharing your reflections after more than a decade with us. We appreciate the contribution you made as a Team Leader and the commitment that comes with such long service. We’re sorry to hear that your experience left you feeling unsupported. We know that leadership consistency and fair workload distribution are essential, and we continue to invest in development and clearer expectations for managers and team leaders. We hope that you spoke up about your concerns at the time. On policy enforcement, we understand how difficult it can be to manage repeat shoplifting and disruptive behaviour. Our policies are designed to protect colleagues, but we know they don’t always feel that way in practice. We continue to invest in technology and resources to support stores, including security measures and escalation routes to make sure colleagues feel safe and supported. Thanks again for your feedback. We hope you’ve found a role that feels more rewarding, and we wish you all the best for the future.
3.0
Jul 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Friendly team environment and supportive colleagues Flexible shifts, good for students or part-time work Employee discount is generous and useful for groceries Strong ethical values and focus on community

Cons

Can be understaffed, leading to high workload and stress during busy periods Limited career progression unless you move into management Pay is average, not competitive with similar roles at other supermarkets Technology and systems can feel outdated

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Co-op Response
10mo
Thanks for your review and feedback. It’s great to hear that you’ve found a friendly team environment, supportive colleagues and flexibility that works well alongside other commitments. We’re pleased the colleague discount and our community focus have also made a positive difference. We understand that busy periods can feel demanding, and while we can’t speak to the specifics of your store’s staffing or shift patterns, we know how important it is that colleagues feel supported during peak times. If you're looking to explore development or progression the internal careers site or the Development Hub on the Co-op SharePoint site are good places to start. Thanks again for your continued contribution.
4.0
Jul 8, 2025
Recommend
CEO approval
Business Outlook

Pros

great team. positive company culture

Cons

below average pay comparing to similar level role else where

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Co-op Response
10mo
Thank you for your review and feedback. We're pleased that you were happy with your team and the culture here at Co-op.
Viewing 658 - 660 of 6,274 Reviews

Glassdoor has 6,744 Co-op reviews submitted anonymously by Co-op employees. Read employee reviews and ratings on Glassdoor to decide if Co-op is right for you.