Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (666) , Customer Team Member (567) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (183) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Team Member (80) , Sales Associate (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 590 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 281 reviews)); "Great colleagues and discount of products" ((in 272 reviews)); "Great people and place to work" ((in 269 reviews)); "Good benefits and that’s about it" ((in 181 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 369 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 292 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 191 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 95 reviews)); "Breaks were short and infrequent" ((in 52 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

What are the top reviewed Co-op locations?

New York , Austin , Fort Worth , Des Moines , Phillipsburg , Aurora , Bronx , Pigeon , Detroit , Erlanger , Charlotte , Kernersville , Irving , Italy , Plano , Putney , Carthage , Nova , Los Alamitos , Napa , Redwood City , San Jose , Manchester , Grimes , Jacksonville , Essex , Taunton , Walhalla , China , Sussex

Co-op reviews

3.7

66% would recommend to a friend

(6,274 total reviews)

Kate Allum

58% approve of CEO

48% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,274 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Jul 8, 2025

A

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

Salary is good and easy work

Cons

Boring and sometimes very busy

Co-op Response

10mo

Thank you for taking the time to write a review. We're pleased that you were happy with you pay and work.

5.0

Jul 8, 2025

Can't recommend enough if you're in tech

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Excellent culture, people are genuinely willing to help and support one another. Starting from the most inclusive and caring CEO I've ever worked for, down to any new starter, everyone I've ever worked at the Co-op wants to do the right thing. The digital technology department I work for allows for maximum flexibility and autonomy. I'm working on stimulating tech projects so I'm rarely bored. I feel my expertise is welcome and respected. Work-life balance is excellent and managers truly care about employees, especially when they have special needs. I've been very lucky in my last few years at the Co-op and I intend to stay for as long as I can.

Cons

The Co-op being a brick-and-mortar business means that sometimes there's a bit of a tech debt. Things can get slowed down by complicated processes and dependencies. It might be a bit difficult to wrap your head around that if you're used to natively digital companies. That said, lots of talented people are improving things and that's more than enough to overshadow any frustration I might have when things don't tick along as fast as I was used to in previous companies

Co-op Response

10mo

Thanks so much for sharing your experience. It’s brilliant to hear how supported and included you feel in our Digital Technology team. We’re proud of the culture we’ve built, and it means a lot to know that colleagues across levels are helping each other do the right thing. It’s great to hear that you’re working on stimulating projects, and that your expertise is valued. Flexibility, autonomy and genuine care from managers are all things we aim to deliver consistently, so it’s encouraging to hear that reflected in your experience. We understand that working in a tech function within a wider retail business can bring complexity. Your point about tech debt and dependencies is well made, and it’s good to hear that talented colleagues are helping to move things forward. Thanks again for your continued contribution.

5.0

Jul 7, 2025

After 8 years working at the Co-op

Buyer

Recommend

CEO approval

Business Outlook

Pros

Good culture, nice people. Great opportunity to move into different roles once you’re working for the co-op.

Cons

Slow to make change, too much bureaucracy. Held back by complex IT systems and business process.

Co-op Response

10mo

Thank you for your feedback and review. We're pleased that you are happy with the culture at Co-op, your colleagues, and the opportunities to progress within the organisation.

Viewing 661 - 663 of 6,274 Reviews

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Can't recommend enough if you're in tech

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