CoStar Group reviews

2.7

34% would recommend to a friend

(3,014 total reviews)
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Andrew C. Florance

32% approve of CEO

37% positive business outlook

CoStar Group has an employee rating of 2.7 out of 5 stars, based on 3,014 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CoStar Group employee rating is 22% below average for employers within the Real Estate industry (3.5 stars).

Reviews by job title

3K reviews
1.0
May 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Notice how no review, aside from fabricated five star reviews, discuss any aspect of the actual day-to-day under Pros. I'll leave it at that.

Cons

Let me offer a snapshot into the soul of the Research Department. While this example may appear dated, nothing has changed. If anything, the culture within this Department has worsened. Years ago, after New Jersey was devastated by Hurricane Sandy, Our Team, despite severe objections by team members, was forced to call our market. Every day, a Researcher is expected to make an insurmountable pile of calls, and according to the Research Department, this day was like any other. Families were without homes, businesses were crippled, the state was in shock — but we were told we had to burden them with our daily metrics. Do not for one second think that our scripts were abridged to incorporate any human feeling. Our goal was to ask the same questions, harass the same people. Here is how I remember the typical script from that day: RA: “Good afternoon Mr. Smith, this is XYZ from CoStar Group, how is everything?” VICTIM: “I can’t talk my home is underwater and my business is a mile off the Jersey shore.” RA: “Well, do you have any other listings on the market?” VICTIM: “You’re kidding…” RA: “No, I’m not kidding, sir, I take my job seriously. We’re the #1 provider of commercial real estate. Have you heard of our subsidiary LoopNet?” VICTIM: “You do understand that our community is in a State of Emergency?” RA: “I just want to provide maximum exposure to your listings.” You get the picture. Scripts and bureaucracy are more important than actual human feeling. I know that sounds like a cliche, but I have worked for many other organizations and CoStar takes this notion to new definitions of the word. Hannah Arendt had a term for this. She called it the ‘Banality of Evil’. It means that in going along with what you are told, as Managers, Directors and above do, they create an atmosphere of immorality, and are capable of tacitly carrying out horrible acts. While this alludes to unspeakable atrocities over 70 years ago, the underlying psychology persists in vile, seemingly benign corporate gutters like CoStar Group’s Research Department.

1.0
May 6, 2021

Hell on earth

Recommend
CEO approval
Business Outlook

Pros

Benefits are great but that's it

Cons

This is strictly for those who are doing their research prior to starting the interview process or during the interview process. I will say that if you're a young sales rep looking to collect a few decent paychecks and build your resume, this could be a great opportunity. That's the only positive thing you'll see in this review. - If culture and professional environment is important to you, this isn't the place to be. Extremely toxic. You're a number on a report. No sales training or development practices are offered. - There has been a mass exodus of people leaving in the past 8 months. This is because of how the new leadership group has structured the sales organization. When interviewing: - Be sure to ask why so many people are leaving the company. - If asked to talk with a sales rep about the position, ensure they are in your region. *Do not talk with a rep in Dallas, New York, LA, etc - If they tell you what the potential earnings are in your first year, just know it's a bold faced lie. I cannot express this enough. *It will take you 6-8 months to understand the products, the customers and the industry. You will NOT make what they tell in your first year. - When talking with a rep during the interview process, be sure to ask them what they made their first year vs what the recruiters and/or managers are telling you. You'll discover a pretty wide gap. - There are no territories; just a book of business that you will manage of current clients. New business sales are a free for all. Numerous sales reps from all over the country will be swarming all new business opportunities. - A lot of favoritism - Mental health exists. CoStar doesn't care. - If you don't plan on getting vaccinated, you will not be allowed to visit the great CoStar office locations. The CEO has made it mandatory to get vaccinated before returning to the office. - There is a new initiative every week. It's an absolute tire fire trying to understand what you're supposed to be doing on a daily basis. - Being told what to do, when to do it, and how to do it is a strong approach from leadership. - There are mandatory meetings with your team every day at 8:00am (ish) and 5:00pm (ish). Every. Single. Day. This technique can easily be described as micromanaging. - There is no room for growth - Leadership can see exactly when you're making calls. If there is a gap in your calling throughout the day, expect an email. This is as real as micro management gets. - 30 calls and 10 quality interactions a day are minimum expectations that are asked of you. If you do not get to these, you will hear about it. - How about some fun and excitement? Nope - How do you typically manage your day? It doesn't matter. Expect to be told how to run your business - The field sales reps are now glorified telemarketers. - Lastly, don't look too far into the 5.0 reviews. They're fake. If you want to know what hell is like, jump onboard the CoStar Group sales organization.

2.0
Oct 30, 2019

You'll Regret (Most) Of It

Recommend
CEO approval
Business Outlook

Pros

The company has no competition Most of the clients are good and hard-working Depending on who your co-workers are they can be really dedicated The product is great and very useful

Cons

Before you EVER accept an interview with CoStar, you need to understand how the company claw-backs the commission you make via reversals (a.k.a cancels.) Prior to CoStar I sold data at multiple companies all over the country and never once did they take money out of my pocket for clients who cancelled that I did not sell. This policy is medieval and it drove me to leave the company. Management is not sympathetic to you at all with your plight and actually blames you for the reversal even if it was out of your control.

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CoStar Group Response
6y
Thanks for taking the time to leave us a review. Our sales team is an essential part of CoStar Group, and we appreciate your time with us. We're proud to have sales team members who have worked at CoStar successfully for 15 or more years. While the overwhelming majority of our 4,000 employees enjoy their time at CoStar Group, your experience appears to have fallen short of our goals. Please know that you have been heard: We do read every review and will share your feedback with the appropriate leadership. Thanks for your time with us, and we wish you the best in your next career steps.
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