Coach reviews

3.8

75% would recommend to a friend

(3,412 total reviews)
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Todd Kahn

86% approve of CEO

67% positive business outlook

Coach has an employee rating of 3.8 out of 5 stars, based on 3,412 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Coach employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

3K reviews
4.0
May 13, 2012
Recommend
CEO approval
Business Outlook

Pros

The pay is great, and the monthly bonuses are fairly generous. The bags are well recognized and many customers are familiar with the product. The training program is wonderful, and the prestige in working for the company and the star it adds to a resume is awesome. The management treats the employees with respect, and is understanding with workload needs. Team selling creates a great work environment for employees to work together.

Cons

Management seems to add employees with empty promises at seasonal time, and transferring can be a pain. Metric systems used to evaluate employees are taken advantage of by dishonest employees and does not always accurately represent an employees effort and service. Also, transferring is a pain, unless you're management.

5.0
May 12, 2012
Recommend
CEO approval
Business Outlook

Pros

No individual commission, instead you work as a team to achieve bonuses. Excellent product knowledge training and employee discounts. A classy company to work for and they treat their employees well. My store manager was very flexible with schedules and time off. The benefits are also excellent.

Cons

No cons..except the holidays were a little rough. When your friends and family find out you work here they will bombard you with requests to use your employee discount.

3.0
May 11, 2012
Recommend
CEO approval
Business Outlook

Pros

product knowledge effective training teamshare program teamwork occasional perks positive attitudes seemed drama free for the most part customers are loyal I think pay was decent enough, but not many hours were available management seemed very strong and unified reiteration of opportunity for growth (I worked in the men's) all of these I value in a company and Coach is a model company in this regard

Cons

I'm a bit torn about this company, and this is from the pov of working in the stores....at first it seems like a simpler and healthier work environment than retail jobs usually entail. However, there is rampant favoritism, and many times I felt like I was being subjected to eerie brainwashing. Also, I noticed promotions weren't given fairly. I agree with posters that have mentioned they are given to favorites, and that you have to brown nose... at this company you have to be sipping the corporate kool aid to get ahead. Seems very difficult for those, even talented, educated, and eager ones, that want to jump into corp hq from a store. for such a basic position, there are too many rules, too much pressure for a simple job, way too serious most of the time, micromanaging. I could deal with it because I was part time. But if I was fulltime and not moving up quick enough I would have had a difficult time. I agree with other posters about the faux commission environment. Even customers could feel the "pushiness" and asked me if we worked on commission a couple of times. I think the company asks way too much personal info and I really hated being placed as a cashier because of it.

Viewing 3262 - 3264 of 3,412 Reviews

Glassdoor has 3,753 Coach reviews submitted anonymously by Coach employees. Read employee reviews and ratings on Glassdoor to decide if Coach is right for you.