Culture is unwelcoming to new ideas, new people. Many employees are "lifers" who resent and avoid new ideas or implementation of more structure / discipline around business processes (business cases requesting CapEx for projects are mostly incorrect, not rigorous, and not held to standards that a for-profit company would require - those creating them do not have the financial knowledge of developing realistic ROI, TTR, and discount rates, etc., arguing/believing that because it is a non-profit company it doesn't matter is millions get wasted as long as there is some benefit). It's a disservice to the country's students and a huge waste of money that could be put to better uses. The president came aboard and eliminated the entire Strategy department: MBAs, former for-profit financial and strategic consultants and planners who served as agents of change and resources to functional/product departments for financial analytics, research, etc.)
