Pros
Free coffee! Customers are generally happy to interact with bank personell, unlike other institutions where you cobstantly hear the empty threat of "ill close my account and go somewhere else." Updated fascilities. Consistent and fairly set hours. Closed major holidays, and free medical, dental and vision.
Cons
Umpqua bank purchased Sterling Bank in April of 2014. From that moment, Umpua Bank let the Sterling upper management start making decisions. This was a financial instition that was failing, and they have now turned Umpqua into a less than desireable work place. With the majority of Washington Umpqua customers being former Rainer Pacific Bank customers who had already gone through an aquisition less than 5 years prior, this mergerer created an even larger upset. Along with upsetting the customers of the institution, multiple Umpqua top performers and long time employees were let go due to overstaffing, although it was asured several times by management no cut backs would be made. Umpqua bank used to be a different type of bank. With the unfriendly associates from Sterling Bank who do not posses the culture and drive of Umpqua associates, Umpqua has now fallen short of mediocre in the sense of desirable work settings / coworkers.
