Columbia Bank reviews

2.8

33% would recommend to a friend

(965 total reviews)
avatar

Clint Stein

30% approve of CEO

28% positive business outlook

Columbia Bank has an employee rating of 2.8 out of 5 stars, based on 965 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Columbia Bank employee rating is 25% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

965 reviews
3.0
Oct 14, 2015

Too Big, Too Fast

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Quirky company focusing on the unusual in customer experience

Cons

Growing pains through multiple mergers.

1.0
Aug 3, 2015
Recommend
CEO approval
Business Outlook

Pros

Management sells the bank as being a local choice, with an emphasis on service & relationships.

Cons

Management refuses to upgrade systems, undercutting service. They would rather pay for half-assed internally developed software that lags behind the competition than pay branch associates, meaning associates are busier than ever and unable to provide the advertised service. While some staff duties have been taken over by remote offices, ostensibly to free up time for staff (and justify the layoffs), the remote locations have horrible customer service and ended up alienating most of my long-term clients. There is no opportunity for advancement. There is also rampant double-think, a la George Orwell. For instance: "We call all of our locations 'Stores,' not 'Branches,' because we don't focus on selling." Apparently they don't know what a store is and what you go there to do.

Viewing 169 - 171 of 965 Reviews

Glassdoor has 1,000 Columbia Bank reviews submitted anonymously by Columbia Bank employees. Read employee reviews and ratings on Glassdoor to decide if Columbia Bank is right for you.