Is ComEd a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ComEd have rated their employer with 3.3 out of 5 stars in 27 Glassdoor reviews. This is a lower than average score with the overall rating of ComEd employees being 4.0 out of 5 stars. Search open Customer Service (CSR) Jobs at ComEd now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ComEd .

Does ComEd pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ComEd with 4.1 out of 5 stars based on 27 anonymously submitted employee reviews. This is 2.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at ComEd.

What are the top reviewed jobs at ComEd?

Intern (31) , Customer Service Representative (23) , Engineer (19) , Manager (18) , Business Analyst (17) , Senior Engineer (14) , Senior Project Manager (12) , Associate Engineer (10) , General Engineer (10) , Intern - Hourly (9) , Project Manager (9) , Internship (8) , Senior Business Analyst (7) , Summer Intern (7) , Customer Service Representative (CSR) (6)

What are the pros of working at ComEd according to real employee reviews?

"Good benefits and lots to learn" ((in 77 reviews)); "It was good pay for my level" ((in 66 reviews)); "Great people always willing to help eachother" ((in 28 reviews)); "Good work environment" ((in 8 reviews)); "Great work culture." ((in 8 reviews))

What are the cons of working at ComEd according to real employee reviews?

"No work life balance and hard to get promoted" ((in 29 reviews)); "Politics people are all trying move up so departments suffer with poor management ." ((in 20 reviews)); "Long hours at times and SRP on top of it." ((in 10 reviews)); "Becoming a manager from within was a difficult jump." ((in 10 reviews)); "Expect long hours." ((in 10 reviews))

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ComEd

Part of Exelon

ComEd Customer Service (CSR) reviews

3.3

4% would recommend to a friend

(27 total reviews)

Anne Pramaggiore

21% approve of CEO

14% positive business outlook

Ratings by category

4.1

Compensation and benefits

3.6

Diversity & inclusion

3.3

Culture & values

2.2

Career opportunities

2.1

Senior management

1.6

Work/Life balance

Customer Service (CSR) employees have rated ComEd with 3.3 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ComEd is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

27 reviews

5.0

Jan 25, 2022

Great

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great place to work here

Cons

None I can think of now

4.0

Jul 11, 2021

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pay is stellar and there is opportunity for upward mobility

Cons

The hours are demanding and the call volume is excessive.

5.0

Apr 1, 2021

Great Job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

multiple shifts, bonus, good management, union

Cons

Verbal abuse from the customers.

Viewing 13 - 15 of 27 Reviews

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ComEd Customer Service (CSR) reviews

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Great

Customer Service Representative

Great Job

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