Is ComEd a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ComEd have rated their employer with 3.3 out of 5 stars in 27 Glassdoor reviews. This is a lower than average score with the overall rating of ComEd employees being 4.0 out of 5 stars. Search open Customer Service (CSR) Jobs at ComEd now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ComEd .

Does ComEd pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ComEd with 4.1 out of 5 stars based on 27 anonymously submitted employee reviews. This is 2.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at ComEd.

What are the top reviewed jobs at ComEd?

Intern (31) , Customer Service Representative (23) , Engineer (19) , Manager (18) , Business Analyst (17) , Senior Engineer (14) , Senior Project Manager (12) , Associate Engineer (10) , General Engineer (10) , Intern - Hourly (9) , Project Manager (9) , Internship (8) , Senior Business Analyst (7) , Summer Intern (7) , Customer Service Representative (CSR) (6)

What are the pros of working at ComEd according to real employee reviews?

"Great benefits as a full" ((in 77 reviews)); "The pay is good here" ((in 75 reviews)); "Great people always willing to help eachother" ((in 26 reviews)); "Great work culture." ((in 8 reviews)); "Also great opportunities in other parts of the business where you learn on the job." ((in 8 reviews))

What are the cons of working at ComEd according to real employee reviews?

"No work life balance and hard to get promoted" ((in 30 reviews)); "Politics people are all trying move up so departments suffer with poor management ." ((in 19 reviews)); "Long hours at times and SRP on top of it." ((in 10 reviews)); "Expect long hours." ((in 10 reviews)); "Becoming a manager from within was a difficult jump." ((in 9 reviews))

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ComEd

Part of Exelon

ComEd Customer Service (CSR) reviews

3.3

4% would recommend to a friend

(27 total reviews)

Anne Pramaggiore

21% approve of CEO

14% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated ComEd with 3.3 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ComEd is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

27 reviews

5.0

Jan 23, 2021

Good job. Good company. Very competitive and temporary.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The salary is incomparable for call center.

Cons

Temporary with chance to be permanent.

3.0

Jan 19, 2021

Great money, no room for advancement

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great money, great training, great workplace comraderie

Cons

Long hours, strict call center setting

3.0

Jan 4, 2021

Great Pay/Benefits

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay and benefits. A lot of opportunities

Cons

They don’t care about family/life from home. Depending on department, you may be forced on taking a large workload.

Viewing 16 - 18 of 27 Reviews

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Jobs at ComEd

Sr Supvr Customer Service

General Engineer - Substation Engineer (Utilities)

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ComEd Customer Service (CSR) reviews

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Ratings by demographic groups

Reviews by job title

Good job. Good company. Very competitive and temporary.

Great money, no room for advancement

Great Pay/Benefits

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