Comcast Retail Service Associate reviews

3.8

67% would recommend to a friend

(200 total reviews)
avatar

Brian L. Roberts

66% approve of CEO

69% positive business outlook

Retail Service Associate employees have rated Comcast with 3.8 out of 5 stars, based on 200 company reviews on Glassdoor. This indicates that most Retail Service Associate professionals have a good working experience there. Comcast is rated in line with the average (within 1 standard deviation) by Retail Service Associate professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

200 reviews
4.0
Mar 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Commission is good. You get to take advantage of their products with little charge and that helps you when you need to close a sale or recommend products to new and existing customers.

Cons

You're the front line for any complaints. My pay per hour was not my worth given the years of experience.

4.0
Feb 21, 2017

Sales Sharks

Recommend
CEO approval
Business Outlook

Pros

The pay for sales consultants with commission was great. The commission was uncapped.

Cons

At the time I was present, you had to fight for each sale from the several sales channels that would rewrite your sale.

4.0
Oct 18, 2016
Recommend
CEO approval
Business Outlook

Pros

The position has good hours and decent work environment. The benefits with Comcast are very good.

Cons

The position is customer service based yet sales are the main goal. Sales are difficult to come by when most customers are there to complain. Too sales based, especially when most customers are irate.

Viewing 193 - 195 of 200 Reviews

Glassdoor has 20,358 Comcast reviews submitted anonymously by Comcast employees. Read employee reviews and ratings on Glassdoor to decide if Comcast is right for you.