Is Comcast a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Comcast have rated their employer with 3.6 out of 5 stars in 73 Glassdoor reviews. This is a lower than average score with the overall rating of Comcast employees being 3.7 out of 5 stars. Search open Customer Service Representative CSR Jobs at Comcast now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Comcast .

Does Comcast pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Comcast with 3.6 out of 5 stars based on 73 anonymously submitted employee reviews. This is 5.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Comcast.

What are the top reviewed jobs at Comcast?

Customer Service Representative (561) , Sales Representative (396) , Account Executive (353) , Technician (335) , Customer Account Executive (287) , Software Engineer (286) , Sales Associate (247) , Business Account Executive (219) , Manager (204) , Direct Sales Representative (197) , Sales (164) , Supervisor (158) , Project Manager (148) , Director (142) , Inbound Sales Representative (139)

What are the pros of working at Comcast according to real employee reviews?

"The cable and internet discounts are great and benefits as a whole are really good." ((in 3724 reviews)); "Lots of flexibility and good pay if you work hard and close a lot of sales" ((in 1282 reviews)); "Great people to work with who are intelligent and have a passion for their work." ((in 848 reviews)); "Good work life balance and learning" ((in 702 reviews)); "The culture is great and they are making changes like casual dress code to make it feel more relaxed." ((in 493 reviews))

What are the cons of working at Comcast according to real employee reviews?

"There are many levels of middle management and it is very hard to find a good manager." ((in 299 reviews)); "The company does not look out for the support staff but focuses on middle and upper management." ((in 240 reviews)); "Staggering ineptitude and ignorance in all levels of the company from the field to Senior Leadership" ((in 226 reviews)); "always worried about union action from frontline so supervisors have to bend over backwards to keep agents happy and non" ((in 208 reviews)); "Long hours accommodating last minute nightly work schedules after having worked a full day shift and on" ((in 174 reviews))

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Comcast

Comcast Customer Service Representative CSR reviews

3.6

71% would recommend to a friend

(73 total reviews)

Brian L. Roberts

74% approve of CEO

69% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.6

Culture & values

3.6

Compensation and benefits

3.6

Career opportunities

3.2

Senior management

3.0

Work/Life balance

Customer Service Representative (CSR) employees have rated Comcast with 3.6 out of 5 stars, based on 73 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Comcast is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

73 reviews

4.0

Jun 20, 2023

Great company overall

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Comcast is a really good company with great vision. Plenty of benefits and room for growth.

Cons

The particular place I was at felt good but unfortunately was riddle with some dramas.

5.0

May 10, 2023

Great Environment

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Opportunity for development & advancement, great training upon hire, support from management

Cons

Very stressful call center due to extremely high call volume, favoritism is apparent due to inappropriate behavior with some managers with members of their team.

1.0

Apr 27, 2023

meh

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It was ok I guess. The pay was good.

Cons

Glad its over. Too cutthroat and pushing sales without care for cust

Viewing 28 - 30 of 73 Reviews

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Comcast Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company overall

Great Environment

meh

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