Item: Comcast
Rating: 3
Author: Former employee - Customer Service Representative (CSR)

Question 1

Is Comcast a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at Comcast have rated their employer with 3.6 out of 5 stars in 73 Glassdoor reviews. This is a lower than average score with the overall rating of Comcast employees being 3.8 out of 5 stars. Search open Customer Service Representative CSR Jobs at Comcast now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Comcast.

Question 2

Does Comcast pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at Comcast with 3.6 out of 5 stars based on 73 anonymously submitted employee reviews. This is 5.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Comcast.

Question 3

How happy are Customer Service Representative CSR professionals working at Comcast?

Accepted Answer

71% of Customer Service Representative CSR employees at Comcast would recommend their employer to a friend. This rating has increased by 5% in the past 12 months. Customer Service Representative CSR professionals have also rated Comcast with a 3.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.6 rating for culture and values and 3.6 rating for career opportunities.

Question 4

What are the top reviewed jobs at Comcast?

Accepted Answer

Customer Service Representative (561), Sales Representative (396), Account Executive (353), Technician (334), Customer Account Executive (287), Software Engineer (286), Sales Associate (247), Business Account Executive (219), Manager (204), Direct Sales Representative (197), Sales (164), Supervisor (158), Project Manager (148), Director (142), Inbound Sales Representative (139)

Question 5

What are the pros of working at Comcast according to real employee reviews?

Accepted Answer

"The cable and internet discounts are great and benefits as a whole are really good." ((in 3708 reviews)); "Lots of flexibility and good pay if you work hard and close a lot of sales" ((in 1258 reviews)); "Great people to work with who are intelligent and have a passion for their work." ((in 857 reviews)); "Good work life balance and learning" ((in 720 reviews)); "The culture is great and they are making changes like casual dress code to make it feel more relaxed." ((in 516 reviews))

Question 6

What are the cons of working at Comcast according to real employee reviews?

Accepted Answer

"There are many levels of middle management and it is very hard to find a good manager." ((in 289 reviews)); "The company does not look out for the support staff but focuses on middle and upper management." ((in 237 reviews)); "Poor leadership and lack of aspiration for a best in class in house agency" ((in 226 reviews)); "always worried about union action from frontline so supervisors have to bend over backwards to keep agents happy and non" ((in 208 reviews)); "Long hours accommodating last minute nightly work schedules after having worked a full day shift and on" ((in 172 reviews))

Comcast

Comcast Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Salary is whatever

Top companies for "Compensation and Benefits" near you

Jobs at Comcast

Comcast reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Comcast reviews FAQs

Jobs at Comcast