Comcast reviews

3.8

69% would recommend to a friend

(18,815 total reviews)
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Brian L. Roberts

72% approve of CEO

57% positive business outlook

Comcast has an employee rating of 3.8 out of 5 stars, based on 18,815 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Comcast employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
4.0
Jul 31, 2015

DSR ~ Direct Sales - Door To Door

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Under the original structure of this Direct Sales Representative role, in 2009, the position was a dream, a pleasure, & an honor to be committed to. A secure base salary, aggressive commissions, & a wealth of benefits. At 100% to target, a DSR would earn $77k in their 1st year, out in the field. An absolute dream job, for the autonomous, self-directed, committed, ambitious & persuasive sales pro, who can sell value with integrity. Top performers would also receive recognition & oftentimes supplemental bonuses or awards, during quarterly regional "pep-rallies." Supervisory & colleague support, initially, was plentiful. As with all things business, desire for even healthier profit margins, invokes change; at a cost to an essential driving-force of business...the sales team.

Cons

Over time, after the DSR's role inception, in 2009, it was discovered by "Corporate", that several top performers, were making far too much money [$85k - $100k+]. Changes were made to the DSR's commission structure, clearly reducing earnings, at the same performance levels. The essence of a successful sales pro, is the ability to network. Networking was NOT permitted! Bitter jealousy towards, & the alienation of top performers, from the rest of the core teams, was rampant. Favoritism amongst Supervisors, became painfully abvious; bending the rules for some, & not for others. Proof of said favoritism was revealed, however, since the investigating team for business practice issues, was handled by an internal team, the proof was "swept under the rug", per se. Opportunities for advancement, were few & far between.

2.0
Jul 10, 2015

Door to door

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The job has a decent benefit package and is very flexible if you have children. The supervisors are awesome.

Cons

The neighborhoods that you are assigned sometimes are less than favorable and upper management is ridiculous and could care less about their employees. All they want is sales. They still expect you to work in below zero weather. Its quite ridiculous

2.0
Jul 9, 2015
Recommend
CEO approval
Business Outlook

Pros

New things were always happening and Comcast has amazing benefits (like free cable). I had great supervisors that Ioved communicating with.

Cons

Even service reps are expected to sell, productivity stats are hard to reach/maintain, it seemed like Comcast worked hard to create a culture of fear (if you don't maintain stats, then you were let go). I knew someone that was hired on as an Internet Customer Service Rep and the new supervisor that he had saw that he was wearing a ring that had a symbol belonging to an alternative spiritual path and, from then on the supervisor worked hard to get him fired. Yet, it was difficult to speak with the other managers about it due to the clicky nature.

Viewing 397 - 399 of 18,815 Reviews

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