Comcast reviews

To qualify my position for this review: I'm a hero in my office. I always make my numbers. I always work 50+ hours a week, and I take my job very seriously. I have a great supervisor (which makes ALL the difference.) If you aren't up for lots of knocks on doors, lots of rejection and being watched--walk away from this job, it just isn't for you. Super high pressure sales job. Two months of not meeting quota=no more job. Upper management is completely disconnected with the sales force. Expect to work in all weather--management will. Unless there is a weather emergency, you are expected to work. (Outdoors, knocking on residential houses for new business.) Micromanagement to the max. GPS tracking on your company supplied Ipad, all company supplied phone calls recorded, all customer contacts expected to be recorded. If you don't like being monitored, this definitely isn't for you. Expect the whole office to know if you haven't made your numbers. Management loves to shame those who are having difficulty. Customer service for the purpose of referrals used to be expected. Now it is forbidden. The turn of the new year (to 2014) has shown lots of changes. No more good promotions (incentives for the customers to buy from you vs. the call center where you don't get credit for the sale). Higher deposits for new customers. Cut in pay if you get a referral (not worth as much to the company, apparently)...so another reason to pay you less. Commissions are frequently wrong. More time out of your week to make sure you get paid correctly--expect it to be a battle. The finance people look for reasons to pay you less, and they will if you let them. Overall--used to be a great job a year ago. Not so much anymore. My personal opinion--Comcast is getting ready to end this division through two ways: 1.) Make it impossible for reps to reach quota, thus they didn't do their job. Zero cost to eliminate that employee. 2.) Make the reps want to quit. Even better for Comcast.

1st level supervisors do the best they can, however senior management is so fixated on delivering stronger and stronger sales numbers that the job is nearly impossible to do if you truly want a satisfying work~life balance. Very poor customer service combined with many inept or lazy co-workers and even worse third-party vendors makes a tough job more difficult. Sales goals are unrealistic and the iCoMP system of reviewing/managing sales claims and pay verification is burdensome and time-consuming. It seems that the Sales Dept supervisors are spending most of their time filing reports and creating spreadsheets than actually doing what a sales supervisor is supposed to do - namely, to reduce/remove sales obstacles so the sales staff can get out to do what they do best. It's tough enough to sell home phone and even TV service in the current tough economy where most folks just want fast Internet and. Netflix account, now I have to sell home security services! I understand that I work in an ever-changing sales environment but it seems that every year I stay at Comcast the workload gets bigger and my pay gets smaller. The "good old days" are long gone, my friends.