bit off more than it could chew as a brand new call center needs to sort out kinks
Pros
Very driven to ensure employees have all the tools and resources they could ever need both at home and in the workplace, very competitive pay and benefits, beautiful state of the art facility which creates a fin engaging environment and plenty of areas to learn, work, refresh, relax and even blow off steam, center includes market place style break room with many options for food and beverage that can be paid for with a employee badge swipe, credit/debit card, and even (wasn't fully running upon my employment) a fingerprint scan option to pay, private employee only garage futuristic badge in security that is sleek and sophisticated but also hands free, full gyms large bathrooms and showers spacious and well lit and not in a burn holes in your skull fluorescent type of way, around every corner is a very large first aid affixed to the wall with inventory of items I would have never imagined in a standard kit as well as mail sample size items by the hundreds (pretty smart to have the mini sanitizers throat lozenges and cold medicine, if you haven't worked at a call center well to put it simply - the way illness spreads at centers is worse than if an airplane, hospital, and playground had a baby a call center would be that baby ) overall a very nice experience even very low queues in hold so employees have a chance to breathe between calls
Cons
Anything that could be considered that is not in pros worse of them being things like very outdated and unnecessarily complex software programs and highest levels of management, trainers, and employees themselves have had to learn by trial and error, complete unpredictability regarding dates for beginning and completion of training period and a embarrassingly horribly managed payroll team - personally witnessed many employees get absolutely no pay for about 8 weeks due to selecting the company visa as a paycheck method instead of a personal checking account and a few who requested paper check only to find out 8weeksbdowm the road that they don't actually have that option available and no mailbox was established at the time so their paychecks simply didn't exist and management could only stutter and say wait until weekend to see if theres any changes and then a further wait due to having to individually process and submit claims in order to get any of the lost wages back there's so many more cons but ultimately I think it all comes down to it being a new location for Comcast and only a few very short weeks from employers from out of state to the upper management of new location prior to any additional positions opening, as well, as the main focus is a huge renovation on ceasing outsourced employees and the general notion that they want to be considered the #1 in customer service as well as the most competitive in the market in regards to employee satisfaction, that's a tall order when Tucson is one of the few call center capitals for a new call center run by young adults(primarily) with no certifiable qualification that more often than not were entry level agents or 2-4year supervisors at other existing call centers in Tucson many of which have horrendous reputations (experience is a greater skill than many courses however it doesn't seem the most thought out ideas to me, and the big press release style announcements about the plans to hire 1300 employeeswithin the first year of operations that's in addition to first 800 that were already employed at time of advertisement , and the key thing here is that within months they were realizing they had virtually 100% too many employed during the night shift (about 2-6 calls not per employee but throughout the entire center each night which was supposedly caused by outsourced center throttling amount of calls until their contract is up which took two weeks to find out and being the big company it is id expect some level of preparedness expectations or at least knowledge of a contract they established?! Their resolution have bosses storm out and whine to favored agents and then gather us all up like cattle and announce that either we would lose the night shift entirely (over 80% working overnight applied for the job exclusively because of the hours the other announcement was that they might not and instead may do layoffs
