Comcast reviews

3.8

69% would recommend to a friend

(18,785 total reviews)
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Brian L. Roberts

72% approve of CEO

58% positive business outlook

Comcast has an employee rating of 3.8 out of 5 stars, based on 18,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Comcast employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
2.0
Jan 29, 2010
Recommend
CEO approval
Business Outlook

Pros

Great job security, great benefits. Unless you have the IQ of a 5-year old you will never get fired from that place. The health insurance is very good, they will match up to 6% of your 401K contributions dollar for dollar, vested immediately. You also get over $200/month in free services. Depending on where you end up the work atmosphere may be good too and there are a lot of good people to work with. It may be a good place to start your career as long as you don't stay there for too long.

Cons

The state of organization and management is beyond poor. It's such a big company that the left arm does not know what the right arm is doing. No matter what project you are working on, someone else somewhere in Comcast is working on a similar task, so you always end up competing internally against another group. There are always internal feuds going on throughout all levels of management with different branches of the organization fighting for control. Major re-orgs happen once a year, which only adds to the chaos. No matter what you may think, Comcast is not a software company, and not even an engineering company. They are an operations company first and foremost. This trait is something you see throughout the cable industry because most people who work there came from support and operations and have little to no experience with engineering, architecture, and software projects. Because of the operations mentality the company has a very rigid culture of blame and shifting responsibility. When there is a problem, the first question is always not "how do we fix it?" but rather "who can we blame for this?" Additionally, because they are an operations-minded shop everyone is very resistive to change and it usually takes weeks to agree on anything or get anything done. Much of the management at this company make your average DBA look like a risk-taker. The pay was crap, but I also know people who made good money there. The one common thing was that once you accept a job you don't get good raises or promotions, other than nominal title changes, and even those are hard to come by. So if you take a job make sure you ask for good money upfront and don't believe any promises of them "taking care of you next year."

1.0
Jul 12, 2018
Recommend
CEO approval
Business Outlook

Pros

The benefits package is one of the best I have ever had. The amount of paid time off and flexibility is very helpful, especially if you are a working parent or student.

Cons

This was a great place to work. A few years ago, before the overwhelming restructuring of sales, the morale and employee engagement was good. There were employee run holiday events, cook outs, and an overwhelming sense of comradery and ownership. Management really nurtured individuals as individuals and not based on their assignments or role. Now, it seems that Comcast culture is all about the bottom line and reputation. Morale is low and lower in certain departments and the same thing can be said for turnover and open positions. As they say, the show must go on, so when people leave, you can be inundated with a much larger workload. Instead of really caring about employees, management cares more about their outer reputation, so much so that reviews from this website were read out loud in a department meeting. You can be reprimanded and marked for speaking up or suggesting something outside the box. I have seen a lot of talented, thoughtful, smart, and driven people crushed at the wheel in certain departments. If you are even remotely interested in contributing to your new workplace and improving upon it, do not apply here.

2.0
Mar 27, 2017
Recommend
CEO approval
Business Outlook

Pros

They hire good people. The training is good. The benefits are great. They have made the customer experience their #1 product and are serious about improving their horrible reputation. They just started a formal system that takes suggestions from the front line workers and actually tracks the suggestions and forwards them. The management at the front line was great.

Cons

They hire good people but don't provide accurate information about the compensation plan in the hiring process or in the Enterprise Account Executive offer letter. In my case, the Comcast program to report unethical behavior, Comcast Listens and Comcast Solutions turned into a case of deny and delay hoping I would go away.

Viewing 4 - 6 of 18,785 Reviews

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