Is Comcast a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Comcast have rated their employer with 3.6 out of 5 stars in 73 Glassdoor reviews. This is a lower than average score with the overall rating of Comcast employees being 3.7 out of 5 stars. Search open Customer Service Representative CSR Jobs at Comcast now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Comcast .

Does Comcast pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Comcast with 3.6 out of 5 stars based on 73 anonymously submitted employee reviews. This is 5.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Comcast.

What are the top reviewed jobs at Comcast?

Customer Service Representative (561) , Sales Representative (396) , Account Executive (353) , Technician (334) , Customer Account Executive (287) , Software Engineer (286) , Sales Associate (247) , Business Account Executive (219) , Manager (204) , Direct Sales Representative (197) , Sales (164) , Supervisor (158) , Project Manager (148) , Director (142) , Inbound Sales Representative (139)

What are the pros of working at Comcast according to real employee reviews?

"The cable and internet discounts are great and benefits as a whole are really good." ((in 3760 reviews)); "Lots of flexibility and good pay if you work hard and close a lot of sales" ((in 1233 reviews)); "Great people to work with who are intelligent and have a passion for their work." ((in 851 reviews)); "Good work life balance and learning" ((in 723 reviews)); "The culture is great and they are making changes like casual dress code to make it feel more relaxed." ((in 507 reviews))

What are the cons of working at Comcast according to real employee reviews?

"There are many levels of middle management and it is very hard to find a good manager." ((in 299 reviews)); "The company does not look out for the support staff but focuses on middle and upper management." ((in 235 reviews)); "Staggering ineptitude and ignorance in all levels of the company from the field to Senior Leadership" ((in 230 reviews)); "always worried about union action from frontline so supervisors have to bend over backwards to keep agents happy and non" ((in 198 reviews)); "Long hours accommodating last minute nightly work schedules after having worked a full day shift and on" ((in 178 reviews))

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Comcast

Comcast Customer Service Representative CSR reviews

3.6

71% would recommend to a friend

(73 total reviews)

Brian L. Roberts

74% approve of CEO

69% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.6

Culture & values

3.6

Compensation and benefits

3.6

Career opportunities

3.2

Senior management

3.0

Work/Life balance

Customer Service Representative (CSR) employees have rated Comcast with 3.6 out of 5 stars, based on 73 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Comcast is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

73 reviews

2.0

May 31, 2021

Truly needs an overhaul

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Easy to move up. Fun atmosphere

Cons

Unrealistic expectations for most employees

Comcast Response

Thank you for your review. We appreciate you taking the time to provide some feedback and will ensure we pass along this information to the appropriate people.

1.0

May 5, 2021

Below expectations

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Nothing positive to say about this company

Cons

Training was not thorough. They push you out on the floor and expect you to know everything in less than a month. They send you one monitor expecting you to deal with the rest. Very unprofessional and the manager left us alone and never came back. And got laughed at because I cried the first time taking calls. I've been in customer service for almost 10 years and worked for Asurion before and wish I had stayed with them! Big mistake. Don't give Comcast your time. Most of my training class quit before it was even over.

Comcast Response

Thank you for taking the time to provide us with your feedback. We’re so sorry you didn’t have the best experience and would like to gather some more information. Please feel free to email us at: comcast_careers@comcast.com and someone will follow up with you.

1.0

Apr 9, 2021

worst job ever

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

horrible mangers really dont know what they are doing

Cons

nothing really at all can be a better work place

Comcast Response

Thank you for your review and for your honest feedback. We're always looking for ways to improve and become better for both our customers and our employees. We will ensure your feedback reaches the appropriate people.

Viewing 58 - 60 of 73 Reviews

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Comcast Customer Service Representative CSR reviews

Ratings by category

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Truly needs an overhaul

Below expectations

worst job ever

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