Pros
good benefits, fulltime hours, they provide all the tools and equipment. You get a fair amount of time off assuming you put your time off in at least a month in advance and in most cases for major holidays a year to year and a half in advance.
Cons
They expect you do to so much work for so little pay. Hours are completely and totally inflexible. Constant changing metrics makes it hard to get raises/promotions. Being expected to fix/do the job of everyone in the company even though they don't give you the training, tools, or knowledge on how to do so. As a technician they expect you to be the end all be all to help customers with their issues. Unfortunately as a technician they also expect you to do the job of the call centers, the sales staff, the equipment repair department, I.T., accounts recievable (I.E. debt collectors), as well as general bad news delivery. And they expect you to do all of this for just a couple of dollars over minimum wage while telling you they pay way more than the rest of the job market which is a lie. Programs and APPs to do you're day to day job go down daily making incredibly difficult to do your job. Sales staff steal commisions from technicians as well as making promises technicians can't keep that's if they just don't flat out lie to customers. Comcast says technicians are the most important part of the company but every other sales position or call center position has a higher starting wage and the metrics aren't nearly as difficult to make. Also upon hiring Comcast will tell you you're shift as a technician will at a certain time and that's not true. Technicians work until all the appointments have been met. Too bad quota over books every single day so you never get out on time.
