Where to begin.... You are just a number. All Comcast cares about is money and if you have an issue, don't bother bringing it up because supervisors and management are trained to only talk positive about something that is not. Metrics are placed to make it impossible to get promoted. They say they care about military, they do not. I've been talked down on every time I get called out on orders. When I am gone, my numbers still count against me. It's impossible for someone in the military to get a raise when they are not here making the already impossible productivity to rework metrics. Overtime is forced on employees. Supervisors do not care nor help when really needed. Pay is awful for the type of work we do. I've been here for 3 years and still make the same as when I started. Customers yell at us even though it's not our fault the company lies to them, climb up sketchy poles and have to work in some of the most filthy cockroach infested houses for a merely 15 an hour. Insurance is expensive so it's like you get paid minimum wage, and the vehicles given to us are falling apart, but because Comcast only cares about saving money, deal with it. They get on your about productivity, but it's impossible when you have to sit and wait for a modem to boot up for 30 minutes or longer, then you have to wait for a pht test another 40 minutes for hopefully the devices to pass. If something doesn't pass, you're there even longer to figure out why and getting a phone call from the supervisor asking what's taking so long. You can't make your next job, too bad, they have no other tech to give it to and your getting a late which also affects your numbers. Oh and after every job, the customer gets a call to take a survey about how you did it how they feel about the company... They hit the wrong number or you don't get perfect 5's or 10's, don't even think about getting promoted for the rest of the year. This company is a joke and like I said, all they care about is money. They make you take a survey every month and scare you into giving great scores because it affects the supervisors, and if anyone does say anything negative, they don't bring it up. Not to mention that equipment never works. After waiting 30+ minutes for something to boot up, cross your fingers it works because you may have to go through another 30+ minutes after swapping out the first piece of equipment. Also a very politics driven company... Insanely left leaning.
