Comcast Customer Service Representative CSR reviews

Working there causes quite a bit of stress. What management required contradicted the end goal of the job's responsibilities. The job was to resolve customer issues, specifically technical issues, but the job was scripted, you had an average handling time of 6 minutes, and you had to sell, or you were docked. Most of the customers calling had technical problems that couldn't just be resolved by resetting the modem (which at that time took 30-60 seconds to reboot, and now takes 5-10 minutes). These were generally non-technical people who would struggle with finding their start button on their windows computer to troubleshoot their internet connection. It would take 3-5 minutes just to get through all the complaints the customer would make about how they were treated by previous reps or technicians. And if a technician marked a customer not home, management would tell you that doesn't happen.

zero growth, not a 9-5 job since they have set schedule