Comcast Winback Direct Sales Representative reviews

To qualify my position for this review: I'm a hero in my office. I always make my numbers. I always work 50+ hours a week, and I take my job very seriously. I have a great supervisor (which makes ALL the difference.) If you aren't up for lots of knocks on doors, lots of rejection and being watched--walk away from this job, it just isn't for you. Super high pressure sales job. Two months of not meeting quota=no more job. Upper management is completely disconnected with the sales force. Expect to work in all weather--management will. Unless there is a weather emergency, you are expected to work. (Outdoors, knocking on residential houses for new business.) Micromanagement to the max. GPS tracking on your company supplied Ipad, all company supplied phone calls recorded, all customer contacts expected to be recorded. If you don't like being monitored, this definitely isn't for you. Expect the whole office to know if you haven't made your numbers. Management loves to shame those who are having difficulty. Customer service for the purpose of referrals used to be expected. Now it is forbidden. The turn of the new year (to 2014) has shown lots of changes. No more good promotions (incentives for the customers to buy from you vs. the call center where you don't get credit for the sale). Higher deposits for new customers. Cut in pay if you get a referral (not worth as much to the company, apparently)...so another reason to pay you less. Commissions are frequently wrong. More time out of your week to make sure you get paid correctly--expect it to be a battle. The finance people look for reasons to pay you less, and they will if you let them. Overall--used to be a great job a year ago. Not so much anymore. My personal opinion--Comcast is getting ready to end this division through two ways: 1.) Make it impossible for reps to reach quota, thus they didn't do their job. Zero cost to eliminate that employee. 2.) Make the reps want to quit. Even better for Comcast.