Irate customers who are extremely mean, rude, unreasonable and hate Comcast ; you can’t be sensitive, thin skinned or take things personally – EVER.
Bad company reputation. Much of it deserved. The steps they are taking may not be enough to overcome that. Too little too late.
They do not listen to front line employees even though they give lip service to it.
Industry in huge state of evolution and flux – seems unsure of direction/longevity. Cord cutters, market saturation, major competition, popularity of online streaming originals etc. Comcast seems to be throwing things at a wall and seeing what sticks.
Cannot apply for other internal opportunities for a year.
It is ALL about your stats and metrics (Scorecard). To higher ups, you are just a number on a report.
Pushed constantly to sell, sell, sell. Try upselling a customer who is calling you because their current services aren’t working right in the first place. They just laugh (often literally ) at you. Or it just makes them more upset. And it is REQUIRED of all reps.
No benefits or time off while in training and residency (first 90 days) and very strict about time keeping and schedule adherence. Understandable, but life happens too. If you need schedule flexibility, tons of work/life balance – call center is NOT the job for you.
Comcast University training does not prepare you fully in any way for everything you encounter when you really go out on the floor to take live calls. Not even close.
Internal technology and trouble shooting system shockingly awful and difficult to manage. Constant glitches, bugs and crashes. Yet you are told to always trust these tools and the info they are giving and must demonstrate you used them. Not sure even Bill Gates himself or the late Steve Jobs could understand order building – ugh.
Lack of consistency in enforcing professional standards as far as behaviors out on the floor. ie - dress code, eating at desk, etc. Seems if your sales numbers are good you can get away with murder otherwise.
Lack of adequate assistance from supervisors and higher ups. Never available when you need them.
